Job Description

• Assists in executing promotions, events, and giveaways on the casino floor. • Assists with stage set-up and break-down, hangs banners, and other staging elements. • Assists with putting up signage on the floor for events and promotions. • Assists in communicating information to team members on upcoming promotions and events. • Performs support at various events such as bagging merchandises, helping guests at check-in and with wristbands, ushering guests to event sites, and etc… • As requested, may assist in performing the daily Casino Marketing Department operational functions, such as guest hospitality, preparing daily paper work, filing documents, and performing various other departmental duties. • Tracks and reports guest feedback to management. • Develops relationships and interacts with guests to ensure favorable experience and genuine guest service. • Provides timely responses and resolutions to guest inquiries and disputes and issues while striving for guest satisfaction. • Maintains a professional image with all casino team members, including communicating in a professional, respectful, polite, and hospitable manner. • Maintains knowledge and communicates important information about the casino including: promotions, events, V Club benefits, all gaming area locations, restaurants, and VOC information. • Maintains consistent attendance and punctuality. Communicates all unscheduled absences by following proper call-in procedures. • Protects company assets and reports any fraudulent activity to Surveillance Department and Management. • Complies with and follows company and departmental policies and standard operating procedures, and any applicable governmental laws and regulations. • Ensures that a clean, safe, hazard-free work environment is maintained. • Performs all other duties as assigned. • Does not provide supervision to others. • Requires high school diploma, vocational training or the equivalent experience. • 1 to 2 years of guest service, events and/or promotions experience. • Casino, guest service experience is a plus. • Demonstrated strong guest service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times. • Excellent verbal, written, and interpersonal communication skills. • Organized, self-motivated, goal-oriented, and values teamwork. • Working knowledge of Outlook, Word, and Excel software programs. • Ability to multitask and work in a fast-paced environment. • Ability to adjust to and manage change effectively. • Ability to work in a high pressure oriented environment. • Must be dependable, timely and have high attention to detail. • Must be flexible to work different shifts, evenings, and holidays.