Customer Invoice & Documentation Retrieval Specialist (Phone&WhatsApp)
Island Bargains
Customer Invoice & Documentation Retrieval Specialist (Phone&WhatsApp)
Island Bargains
Posted 2 months ago
Full Time
Fort Lauderdale, Florida
In Person
Smart Summary
Responsibilities
Contact customers via phone and WhatsApp to retrieve purchase invoices and documentation for shipments. Coordinate with internal shipping and operations teams to ensure accurate documentation and timely processing.
Qualifications
We need a communicative person to retrieve customer invoices using WhatsApp and phone calls, without any sales. Prior experience in telemarketing, call centers, or customer service is preferred, along with strong written communication and basic computer skills.
Job Description
About the Role
We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.
This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.
Key Responsibilities
Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.
We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.
This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities.
Key Responsibilities
- Contact customers via WhatsApp and phone calls to request purchase invoices for shipments
- Use tracking numbers to identify shipments and explain documentation requirements clearly
- Send and receive invoices and receipts through WhatsApp
- Follow up consistently and professionally until all required documentation is received
- Maintain accurate notes on communication attempts and document status
- Coordinate with internal shipping and operations teams to ensure timely processing
- Provide clear, courteous, and professional customer communication at all times
- No sales or selling
- No cold calling for products or services
- No revenue quotas or commissions
- Comfortable spending most of the workday communicating via WhatsApp and phone
- Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred
- Strong written communication skills for WhatsApp messaging
- Confident, polite, and persistent in customer follow-ups
- Organized and detail-oriented
- Able to manage repetitive outreach tasks efficiently
- Basic computer skills (email, CRM/tracking systems, document handling)
- Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required
- Stable, non-sales communication role
- Clear daily responsibilities and expectations
- Work with customers across multiple Caribbean countries
- Structured processes and training provided
- Supportive team environment
- Competitive pay based on experience
- [Paid holidays and PTO]
Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.
Island Bargains
Island Bargains is for the People! Our mission began with the purpose of providing customers with low cost online grocery shopping & all inclusive shipping for the Caribbean. However, our customers needed more and we decided to fulfill their needs. We now provide all inclusive low cost Third Party Logistics, shipping, freight forwarding & clearing services via boat and air to the Caribbean & South America weekly. We also provide shipping containers, container purchasing & fulfillment services internationally. For your convenience we have warehouse space, & warehousing services along with low cost online groceries & household goods available for sale online at www.islandbargains.com. Don't forget we do Personal Shopping too! NVOCC licensed and bonded. We have a 20,000 sq. ft. clean, safe, secure and fully staffed warehouse located in Fort Lauderdale, FL-our main location. We also provide agents located on the islands for local customer attention with the highest standard of service while providing timely and safe shipment of their cargo.
For more information visit us at: www.islandbargains.com.
Contact us at:
954-381-6229 or sales@islandbargains.com.
Specialties:
LOW COST SHIPPING
ALL INCLUSIVE SHIPPING
THIRD PARTY LOGISTICS
FREIGHT FORWARDING
CLEARING SERVICES
FULFILLMENT SERVICES
CONTAINER SERVICES
WAREHOUSING SERVICES & SPACE
LOW COST ONLINE GROCERY & HOUSEHOLD GOODS SHOPPING
PERSONAL SHOPPING SERVICES
BOAT SHIPPING
AIR SHIPPING
WEEKLY SHIPPING
VEHICLE/ MOTORCYCLE/ BOAT SHIPPING
We are a great team and can handle all you cargo needs. No job is too big or too small!
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