Universal Banker
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Sterling Federal Bank
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Universal Banker
Sterling Federal Bank
Posted 27 days ago
Full Time
Rock Falls, Illinois
In Person
Smart Summary
Responsibilities
The Universal Banker is responsible for conducting accurate teller and cash vault transactions while providing exceptional customer service. They also promote and sell bank products, resolve customer inquiries, and provide operational support for branch activities.
Qualifications
We are looking for a Universal Banker to provide excellent customer service and efficiently handle teller transactions while also promoting and selling bank products. Candidates should have a high school degree and at least six months to two years of related experience, with strong communication and computer skills. Reliability and a courteous demeanor are essential for this role.
Job Description
Description
UNIVERSAL BANKER
Purpose
Universal Bankers are the Customer Ambassadors for Sterling Federal Bank, and they provide efficient and quality service to customers. Universal Bankers are responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner as well as providing sales and servicing of all bank products and services. Providing operational support and exceptional customer service while maintaining essential controls and safeguards is also an essential part of the responsibilities of a Universal Banker.
Precise Roles, Tasks & Responsibilities
- Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal.
- Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
- Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
- Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
- Understands bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.
- Evaluates the needs of potential customers and offers appropriate financial products and services.
- Bond and redemptions of bonds
- IRA account opening and processing
- Provide support for branch operations as needed
- Additional responsibilities as required
- Available to work 7:45 - 5 Monday through Thursday
- 7:45- 5:30 Friday
- 7:45 – 12:30 Saturday, half day off the week that a Saturday is scheduled
- Average hours worked will be 37-40 hours per week
Sterling Federal Bank is an equal opportunity employer.
Requirements
Requirements
Six months to two years of similar or related experience, including time
spent in preparatory positions. Two years of previous experience preferred
A high school degree is required
Courtesy and tact are essential elements of the job
Excellent written and verbal communication skills
Proficient in Microsoft Word and Excel preferred
Attendance and reliability are crucial
Hours
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Sterling Federal Bank
Sterling Federal Bank was built on a simple idea: local people and their businesses are best served by a local bank, with local interest at heart. For that reason, Sterling Federal was established as a mutual institution, owned by its depositors, instead of by shareholders. More than a century later, we're still a mutual institution. Throughout our history, we have focused on the financial needs of everyday people. Today, you can enjoy a true community bank with bother personal and business services. Whether you're looking for your first mortgage, expanding your farming operation, starting a business or saving for the future, you'll get down-to-earth personal service from a financially focused team. Your success is our success. We know it, and we live it everyday. Your financial well-being means strong, healthy communities - and a brighter future for all of us.
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