Description

UNIVERSAL BANKER

Purpose

Universal Bankers are the Customer Ambassadors for Sterling Federal Bank, and they provide efficient and quality service to customers. Universal Bankers are responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner as well as providing sales and servicing of all bank products and services. Providing operational support and exceptional customer service while maintaining essential controls and safeguards is also an essential part of the responsibilities of a Universal Banker.

Precise Roles, Tasks & Responsibilities

Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal.
Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
Understands bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.
Evaluates the needs of potential customers and offers appropriate financial products and services.
Bond and redemptions of bonds
IRA account opening and processing
Provide support for branch operations as needed
Additional responsibilities as required

Available to work 7:45 - 5 Monday through Thursday
7:45- 5:30 Friday
7:45 – 12:30 Saturday, half day off the week that a Saturday is scheduled
Average hours worked will be 37-40 hours per week

Sterling Federal Bank is an equal opportunity employer.

Requirements

Six months to two years of similar or related experience, including time

spent in preparatory positions. Two years of previous experience preferred

A high school degree is required

Courtesy and tact are essential elements of the job

Excellent written and verbal communication skills

Proficient in Microsoft Word and Excel preferred

Attendance and reliability are crucial

Hours

Sterling Federal Bank was built on a simple idea: local people and their businesses are best served by a local bank, with local interest at heart. For that reason, Sterling Federal was established as a mutual institution, owned by its depositors, instead of by shareholders. More than a century later, we're still a mutual institution. Throughout our history, we have focused on the financial needs of everyday people. Today, you can enjoy a true community bank with bother personal and business services. Whether you're looking for your first mortgage, expanding your farming operation, starting a business or saving for the future, you'll get down-to-earth personal service from a financially focused team. Your success is our success. We know it, and we live it everyday. Your financial well-being means strong, healthy communities - and a brighter future for all of us.

Universal Banker

Universal Banker

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