Shift Lead

Convive Brands

Posted about 1 month ago

Full Time

Westport, Connecticut

In Person

Smart Summary

Responsibilities

The Shift Lead is responsible for providing friendly guest service, managing food and beverage orders via the POS system, and ensuring the restaurant remains clean and organized. They also handle guest situations with empathy and oversee daily opening, mid, and closing procedures.

Qualifications

We are looking for someone with 3-6 months of restaurant experience and familiarity with POS systems, especially Toast. The ideal candidate will be flexible with their schedule and able to work in various roles within the dining room and retail space. Strong communication skills in the primary language of the work location are also important.

Job Description

Le Pain Quotidien means the daily bread. And to us, that means everything. It’s much more than mere sustenance; it’s a way of life. As our loaves emerge from the ovens, warm and fragrant, friends gather around our communal tables to share in the time-honored tradition of breaking bread. The hum of conversation fills the air, jam is passed around the table, and, ever so gracefully, time slows.

Convive Brands is a New York-based hospitality group that builds and operates high-quality restaurant brands. Convive operates 50+ restaurants nationwide across two concepts: Le Pain Quotidien and Little Beet. As a patient, long-term investor-operator, it aims to build significant enterprise value through both organic growth and acquisition.

Job Description

Responsibilities

  • Provide friendly and attentive service to all guests throughout the entirety of the visit
  • Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary
  • Anticipate guest needs and note any preferences provided by the guest
  • Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
  • Prepare drinks for the dining room, as needed
  • Handle any guest situations with genuine empathy and elevate to a manager as necessary
  • Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
  • Organize money and receipts throughout the shift in adherence with the cash handling policy
  • Keep all areas of the restaurant clean and organized by following cleaning checklists
  • Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location

Qualifications

  • 3 to 6 months of related restaurant experience or training
  • Experience with POS systems, especially Toast, a plus                                          
  • Flexibility in schedule is highly preferred but not required
  • Ability to be cross‐trained in all areas of the dining room and retail space preferred
  • Ability to speak, read, and understand the primary language(s) of the work location


Benefits

  • Enrollment in Company-contributed health coverage plan
  • Accrued Paid Time Off
  • 401k with up to 4% match after ninety (90) days  of employment
  • Pre-tax commuter benefits (in applicable States)
  • Team member discounts at all our brands

The hourly pay range (plus tips, when eligible) is:

$18.00 - $22.00

Convive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.

Convive Brands

Convive Brands is a New York City-based, multi-brand restaurant operations and investment platform. As part of the Eldridge Industries portfolio, Convive builds and stewards exceptional restaurant brands in various categories. Convive’s investment thesis centers on operational fundamentals: fostering great teams, building sustainable systems and infrastructure, and executing excellently every day in every restaurant.

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