Front Desk Agent - Residence Inn Jacksonville Butler Blvd.
Remington Hospitality
Front Desk Agent - Residence Inn Jacksonville Butler Blvd.
Remington Hospitality
Posted about 1 month ago
Full Time
Jacksonville, Florida
In Person
Smart Summary
Responsibilities
The Front Desk Agent is responsible for greeting guests, managing check-in and check-out processes, and handling reservations. They must also accurately process payments and maintain a working knowledge of hotel systems and rates.
Qualifications
We are seeking a Front Desk Agent with a strong work ethic and self-initiative to join our team. This role requires excellent communication skills to greet guests, manage check-in/out procedures, and handle cash transactions accurately. The position may require working nights, weekends, and holidays.
Job Description
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Remington Hospitality
Remington Hospitality is an industry-leading hotel management company driven by people and powered by performance. Since 1968, we have operated with a clear philosophy: focus on being the best, not the biggest. Our teams are dedicated to delivering exceptional hospitality, operational excellence, and measurable value for owners, guests, and associates. We approach every hotel with an owner’s mindset, prioritizing strong rooms margin, house profit, and long term asset value. Through disciplined operations, commercial strategy, and collaborative leadership, our teams consistently drive market share growth and strong financial performance across a diverse portfolio. As we continue to expand, we are also growing our presence in the Caribbean and Latin America (CALA), bringing our performance-driven approach and operational expertise to key international markets and leisure destinations. Our leaders empower teams at every level to deliver high touch hospitality experiences while driving meaningful business results. At Remington Hospitality, we believe great hotels are built by great people and when people perform at their best, so do our hotels. Driven by People. Powered by Performance.
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