Front Desk Sales Associate and Key Holder
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Scenthound Lake Zurich, IL
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Front Desk Sales Associate and Key Holder
Scenthound Lake Zurich, IL
Posted 2 months ago
Full Time
, Illinois
In Person
Smart Summary
Responsibilities
The Front Desk Sales Associate and Key Holder is responsible for managing store operations, including opening and closing procedures, and driving membership and product sales. They act as the Manager on Duty to ensure high-quality customer service and maintain store standards.
Qualifications
We are looking for a Front Desk Sales Associate and Key Holder to be the first impression of Scenthound, blending sales, customer service, operational execution, and leadership support. The ideal candidate will have sales and customer service experience, leadership ability, and be dependable and tech-savvy.
Job Description
Benefits:
Total Average Compensation: $21–$23/hour (Plus Additional Sales Bonus Opportunities)
Schedule: 35–40 hours/week | Closed Sundays
Locations: Lake Zurich, Buffalo Grove or Glenview
Who We Are
Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
About the Role
· As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support.· In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance.· This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.
What You’ll Do
Sales & Customer Experience
What We’re Looking For
· Sales Experience: Background in retail, hospitality, or membership-based sales is preferred· Customer Service: Experience providing high-quality, solutions-based service· Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus· Dependability: Reliable and responsible with store access and operations· Dog Lover: Passion for pet health and wellness is a plus· Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way· Tech-Savvy: Familiar with CRM, POS, and scheduling systems· Analytical: Ability to read and act on performance data· Leadership Potential: Motivated to take initiative and support team success
Benefits & Perks
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Total Average Compensation: $21–$23/hour (Plus Additional Sales Bonus Opportunities)
Schedule: 35–40 hours/week | Closed Sundays
Locations: Lake Zurich, Buffalo Grove or Glenview
Who We Are
Scenthound isn’t your typical dog grooming shop—we’re transforming the grooming industry with a focus on total dog wellness, not just haircuts. Our innovative membership-based model ensures dogs receive consistent, routine care to stay clean and healthy.
At Scenthound, we’re more than just dog lovers—we’re a mission-driven team committed to removing barriers so people can connect more deeply with their dogs. We prioritize a collaborative culture built around safety, growth, and heart.
Our North Star
We remove barriers so people can love and connect with their dogs every day.
Our Core Values
- Dog First – We speak dog.
- One Pack – We support each other.
- Bring Love – We love what we do.
- Seek Growth – We invest in ourselves and each other.
- Make a Difference – We are the change.
About the Role
· As a Front Desk Sales Associate & Key Holder, you are the first impression of Scenthound and a critical part of daily store operations. This role blends sales, customer service, operational execution, and leadership support.· In addition to delivering a best-in-class front desk experience, you will serve as a trusted leader on duty, responsible for opening and closing the store, maintaining operational standards, and supporting the Store Manager in driving performance.· This is an ideal role for someone who is hands-on, dependable, tech-savvy, and ready to grow into a leadership position.
What You’ll Do
Sales & Customer Experience
- Manage inbound leads through our CRM and schedule appointments
- Educate customers about services to drive membership and product sales
- Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
- Recommend add-on services based on dog needs
- Deliver an exceptional, informative customer experience—every time
- Resolve customer concerns quickly and professionally
- Open and close the store following standard operating procedures
- Ensure cash handling, POS reconciliation, and end-of-day reporting accuracy
- Maintain store readiness, cleanliness, and safety standards at all times
- Monitor daily schedules and adjust for optimal flow and efficiency
- Act as Manager on Duty when the Store Manager is not present
- Support the Store Manager in executing daily priorities and achieving store goals
- Lead by example in performance, accountability, and customer experience
What We’re Looking For
· Sales Experience: Background in retail, hospitality, or membership-based sales is preferred· Customer Service: Experience providing high-quality, solutions-based service· Leadership Ability: Prior experience as a key holder, shift lead, or supervisor is a strong plus· Dependability: Reliable and responsible with store access and operations· Dog Lover: Passion for pet health and wellness is a plus· Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way· Tech-Savvy: Familiar with CRM, POS, and scheduling systems· Analytical: Ability to read and act on performance data· Leadership Potential: Motivated to take initiative and support team success
Benefits & Perks
- Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
- Health benefits: Medical, dental, and vision (for full-time employees)
- Paid Holidays: 4 in a Year
- Time off: Paid time off (PTO) for both full- and part-time team members
- Work-life balance: No late evenings, and closed on Sundays
- Unlimited: Snacks and Drinks on the house
- Free Grooming: Bring in your pet for free grooming once a month
- Financial perks: Participation in tip pool, merit-based raises
- Bonus opportunities up to $500/month based on results
- Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community
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Scenthound Lake Zurich, IL
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not just haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
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