BDC Agent - Automotive
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AUTOS OF CHICAGO
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BDC Agent - Automotive
AUTOS OF CHICAGO
Posted 2 months ago
Full Time
Arlington Heights, Illinois
In Person
Smart Summary
Responsibilities
The BDC Agent is responsible for managing incoming internet and phone leads to set confirmed appointments for the sales team. They must maintain accurate CRM logs and ensure consistent communication with sales managers regarding lead status.
Qualifications
We are seeking a BDC Agent to manage incoming leads, communicate with customers, and set appointments for the sales team. The ideal candidate will have previous BDC or call center experience, strong communication skills, and be detail-oriented. This role requires handling a high volume of outbound calls and follow-ups in a fast-paced environment.
Job Description
- Bonus based on performance
- Company parties
- Health insurance
- Training & development
Key Responsibilities
- Handle all incoming leads (internet, phone, text)
- Respond quickly and professionally using VinSolutions
- Set and confirm appointments for the sales team
- Follow up with:
- Internet leads
- Missed opportunities
- Previous customers
- Maintain consistent communication with Sales Managers
- Ensure all appointments are properly confirmed (no guessing)
- Log all activity in CRM accurately
- High volume of outbound calls and follow-ups
- Fast response time on all new leads
- Strong communication and persistence
- Proper tracking of all customer interactions
- Previous BDC or call center experience preferred
- Strong communication skills (phone, text, email)
- Ability to handle objections and stay persistent
- Organized and detail-oriented
- Comfortable working in a fast-paced environment
- No missed or ignored leads
- Accurate appointment setting (no false confirmations)
- Strong follow-up process
- Daily accountability and performance tracking
- Base hourly pay + performance bonuses
- Bonus based on:
- Appointments set
- Appointments shown
- Deals closed
- High lead volume
- Strong inventory and brand presence
- Opportunity to grow and earn based on performance
If you are motivated, consistent, and know how to turn leads into appointments, we want you on our team.
Benefits:
- Employee assistance program
- Health insurance
- Paid training
- Professional development assistance
- Referral program
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