Automotive Customer Service Specialist

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SpeeDee - A Plus Automotive

Posted 3 months ago

Full Time

, South Carolina

In Person

Smart Summary

Responsibilities

The Greeter is responsible for establishing positive customer relations and serving as the primary point of contact for service inquiries. They will accurately complete written work orders and perform fluid services as needed.

Qualifications

We are looking for a friendly and enthusiastic Automotive Customer Service Specialist to establish good customer relations and provide excellent service. Key skills include strong communication, basic literacy, and the ability to operate motor vehicles. No previous experience or training is required, making this a great entry-level opportunity.

Job Description

Company OverviewOur first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana. SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations. How Are We Different From the Competition?
  • Local Ownership
  • Quality Service
  • Training and Certification
  • Multi-Point Courtesy Check and Service Review
  • Free Top-Off Service
  • Maintenance Records
  • Affordable Rates
 Job SummaryThe Greeter is responsible for establishing and maintaining good customer relations, accurately completing written work orders, providing customers with excellent service and serving as the initial customer contact point.Responsibilities
  • Greeting the customer in a friendly inviting manner
  • Presenting service options to the customer
  • Writing up customer and vehicle information
  • Performing all duties of the Fluid Services Technician as needed
  •  Presenting additional maintenance service options to customers
Requirements
  • Commitment to excellence at all levels of service
  • Automotive and retail experience helpful
  • Cheerful and friendly communication skills
  • Enthusiastic attitude and strong work ethic
  • Clean and neat appearance
  • Clear and effective telephone skills
  • Valid state driver's license
Job Qualifications
  • Customer service skills
  • Basic literacy (ready, writing, math skills)
  • Ability and licensed to operate motor vehicles
  • Verbal communication skills
  • Ability to properly use mechanical hand tools
  • Attention to detail
  • No previous experience or training required
Working Conditions
  • Materials and Equipment used: Automotive oils, fluids, and lubricants. Windshield washer fluid, battery electrolyte
  • Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
  • Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks 
  • Growth Opportunities 
  • Locally Owned and Operated
  • Safety You can Trust
  • Training and Certification Opportunities
  

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SpeeDee - A Plus Automotive

SpeeDee Oil Change & Auto Service Automotive Maintenance and Repair Services OIL CHANGE TUNE-UP A/C SERVICE BRAKES COOLING SYSTEM FILTERS & FLUIDS FLEET SERVICE FUEL SYSTEM CLEANING PREVENTIVE MAINTENANCE STATE INSPECTIONS / EMISSIONS TRANSMISSION FLUID SERVICE 15,000 MILE SERVICE 30/60/90,000 MILE SERVICE MORE AUTO SERVICES...
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