Surveillance Observer

Emerald Queen Casino

Posted 3 months ago

Full Time

Fife, Washington

In Person

Smart Summary

Responsibilities

The Surveillance Observer monitors casino operations via CCTV to ensure compliance with Tribal-State Compact regulations and department procedures. They also collaborate with security teams to protect property assets and document incidents through accurate reporting.

Qualifications

We're seeking a Surveillance Observer with a high school diploma or GED, coupled with one year of floor supervisory experience and proficiency in three major table games. The ideal candidate should understand Tribal-State Compact implications, maintain high concentration levels, and possess strong reporting abilities to ensure property asset protection.

Job Description

The Surveillance Observer is responsible for surveillance of the casino including operating and maintaining CCTV systems, monitoring for deviations from Tribal-State Compact regulations and department procedure manuals, observing for any criminal activity and safety hazards in and around the casino property, and maintaining video files. Cooperates with Security and department heads to ensure property assets are protected at all times, completes accurate and timely reports on all incidents while supporting the casinos goal of providing superior guest service. Performs additional job duties as assigned by the department manager. 

This full-time position features excellent employer-paid medical, dental, vision, and life insurance benefits.

Education:

  • High school diploma or GED equivalent is required

Experience & Requirements:

  • Must have one year of Floor Supervisory experience
  • Must have dealt three major table games (Blackjack, Craps & Roulette)
  • Must be able to understand implications of Tribal-State Compact
  • Must be able to maintain high levels of concentration
  • Must have good written and verbal reporting abilities
  • Must have the desire to be a team player for the protection of property assets

Physical Requirements:

  • Must be able to sit for long periods of time
  • Must have good manual and hand dexterity
  • Must have the mobility to climb stairs on a routine basis
  • Must be able to tolerate a smoke filled environment

Additional Requirements:

  • Our facilities operate 24 hours a day, 365 days a year. This position may require evening, weekend, and holiday availability as business needs dictate.

All applicants must obtain and maintain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions; marijuana use will not disqualify an applicant unless the role requires operating a company vehicle. Emerald Queen Casino is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by the Puyallup Tribe’s Emerald Queen Casino. This job description summarizes the primary responsibilities of the position and is not intended to include all duties performed.

Emerald Queen Casino

The Emerald Queen Casino offers one of the most diverse workforces in our industry. We understand that a happy workforce makes for a healthy work environment. Our goal is to ensure our team members come to work ready to provide our guests with the best service experience. We seek to attract and hire the best talent in our industry. We strive to ensure our team members needs are met at all levels to maintain a happy and healthy workforce. We thrive on providing a unique and memorable gaming experience to patrons of our casinos. Here at the EQC, superior guest service is always a priority. OUR CULTURE AND PEOPLE Since opening our doors in 1996, the success of the Emerald Queen Casino has been spectacular. We know that the success we enjoy is based on our employees and the culture of family and diversity that we foster here. This culture helps our employees offer a genuinely superior brand of guest service that keeps the customers coming back. We offer a wide range of career opportunities in the Gaming, Hotel, Retail and Culinary fields and regularly celebrate accomplishments with awards dinners, company picnics and holiday events. OUR JOBS Each opening at the Emerald Queen Casino brings forth an opportunity for someone to be part of something great. We seek to hire the best talent in our industry and whether we are searching for a Beverage Server, a Grounds Keeper, a Front Desk Agent or someone for our Executive Department, we always keep one goal in mind: Superior Guest Service. We offer an exceptional benefits package with 100% paid benefits and tons of employee perks! Disclaimer: Given the nature of the casino business and our 24/7 operations, many of our open positions are for shifts outside of standard business hours. Decisions on shifts are made on a department by department, position by position basis.
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