Job Description
Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee)
Overview:
Responsible for assisting the management team (Captain, First Mates, and Second Mates) in driving sales through exceptional customer service. Ensures the customer experience, supports our brand promise (“Every Day Should Feel This Good”) and makes service a top priority.
Functions & Responsibilities:
--Generate Sales
-Responsible for meeting their goals/measures
-Develops and maintains relationships with top customers
-Supports in-store event sourcing and execution
--Customer Experience
-Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party”
-Leads the store in email capture and educating new associates on best practices
-Ensures the customer wish list is always current with customers being notified when product arrives.
--Crew Development
-Assists with training new associates
-Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
-Helps in recruiting and referring top talent for the store’s teams
-Supports store and team-building activities with the management team
--Operations
-Maintains efficient merchandise controls
-Maintains loss prevention awareness at all times
-Helps maintain a clean and tidy store environment
--Merchandising
-Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives
-Contributes to weekly product feedback
Requirements:
-Strong interpersonal communication and customer service skills
-Team focused, confident, and professional
-Creative, adaptable, entrepreneurial and driven by integrity
-Strong verbal and written skills
-Ability to perform effective selling techniques to achieve sale and repeat business
-Ability to work a flexible schedule including holidays, overnights, weekends
-A passion for making people happy
-Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
-Accuracy and attention to detail.
-Ability to effectively receive and communicate feedback
-Positive outlook
-Excited to get to know our product inside and out in order to offer style advice and help customers
-Outgoing, friendly & personable with a positive attitude
-Customer Service-oriented experience preferred but not necessary
-Passion for the vineyard vines brand
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 100 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is also carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US. At vineyard vines we pride ourselves on Shep & Ian’s philosophy that “every day should feel this good” and “if you’re doing what you love, you’ll be successful”.
Now is an exciting time to join vineyard vines. In order to keep-up with our growing and evolving business needs, we need smart and talented individuals to join our crew and help us to drive the good life!
vineyard vines was founded on a state of mind that "Every day should feel this good." This state of mind is something that all people experience at some point. Those moments are different for all of us, but they are important because they're uniquely ours. EDSFTG is at the core of our culture and allows us to celebrate the differences that tie us together. These different backgrounds are what make us stronger as a team, and it is why we are passionate about creating an inclusive and welcoming workplace where every team member can bring their true self to work. We are committed to building a diverse Team across all channels, departments, and stores within our community.
Won't you join us and share your EDSFTG moment?
