Medical Assistant / Patient Navigator - Occupational Medicine
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V2V MANAGEMENT SOLUTIONS INC
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Medical Assistant / Patient Navigator - Occupational Medicine
V2V MANAGEMENT SOLUTIONS INC
Posted 2 months ago
Full Time
Moses Lake, Washington
In Person
Smart Summary
Responsibilities
The Patient Navigator coordinates the patient's care journey by managing chart preparation, referral tracking, and L&I documentation. They also support clinical staff with patient intake, exam room preparation, and proactive communication regarding recovery plans.
Qualifications
We are looking for a Medical Assistant / Patient Navigator to coordinate patient care within our occupational medicine practice. Key requirements include strong organizational and communication skills, attention to detail, and experience in a healthcare setting; medical assistant certification is preferred, but not required. High school diploma or equivalent is required, with 1-3 years of relevant experience preferred.
Job Description
Benefits:
Northwest Medical Group (NWMG) - Moses Lake, WA
Join a growing, mission-driven healthcare organization where your care experience directly impacts patient outcomes, employer partnerships, and team success.
Position Summary:
The Patient Navigator serves as the primary coordinator of the patient's care journey within the occupational medicine practice. This role ensures seamless progression through the treatment plan by proactively managing chart preparation, referral coordination, L&I documentation, patient communication, and care plan tracking from initial referral through claim closure. The Patient Navigator partners with providers, the scheduling team, the authorization specialist, and external stakeholders to ensure that every element of the patient's care is executed efficiently, on time, and to a high standard of quality.
Primary Duties and Responsibilities:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Northwest Medical Group (NWMG) - Moses Lake, WA
Join a growing, mission-driven healthcare organization where your care experience directly impacts patient outcomes, employer partnerships, and team success.
Position Summary:
The Patient Navigator serves as the primary coordinator of the patient's care journey within the occupational medicine practice. This role ensures seamless progression through the treatment plan by proactively managing chart preparation, referral coordination, L&I documentation, patient communication, and care plan tracking from initial referral through claim closure. The Patient Navigator partners with providers, the scheduling team, the authorization specialist, and external stakeholders to ensure that every element of the patient's care is executed efficiently, on time, and to a high standard of quality.
Primary Duties and Responsibilities:
- Prepare patient charts a minimum of two (2) business days in advance of scheduled visits, ensuring all records, specialist notes, results, and L&I correspondence are organized and available for provider review
- Support patient rooming, intake, and exam room preparation
- Assist with order entry and management per provider direction, and prepare required L&I forms (APF, PIR, and others) for timely submission within regulatory deadlines
- Manage outbound referrals end to end: send the referral, track appointment status with the specialist, confirm the patient was seen, and retrieve notes into the chart prior to the next NWMG visit
- Monitor patient progress against the care plan, tracking treatment milestones, visit compliance, and service utilization across all modalities (PT, OT, MT, BH, PGAP, work hardening)
- Communicate proactively with patients about their care journey, setting expectations for next steps, reinforcing the importance of completing their full recovery plan, and serving as their primary point of contact within the practice
- Coordinate with the authorization specialist to ensure reauthorization requests are initiated with adequate lead time
- Collaborate with vocational counselors, attorneys, claims managers, and employer representatives as appropriate to support the patient's return-to-work plan Facilitate communication between providers, clinical staff, front office, and billing using ModMed
task queues, Klara, and Teams per established protocols - Maintain accurate documentation of all care coordination activities within ModMed
- Adhere to HIPAA and confidentiality standards in all patient interactions
- Participate in weekly Patient Navigator team meetings and daily clinical huddles
- Strong organizational skills with the ability to manage multiple patient cases simultaneously
- Attention to detail, particularly with regulatory documentation and time-sensitive deadlines
- Effective written and verbal communication skills
- Customer service orientation with a patient-centered mindset
- Ability to work independently, exercise sound judgment, and anticipate needs in a fast-paced environment
- Familiarity with occupational medicine workflows and L&I claim processes preferred
- Medical Assistant certification (CMA, RMA, or equivalent) preferred but not required; comparable clinical experience in a healthcare setting is accepted
- Experience in occupational medicine, workers' compensation, care coordination, or a clinical support role preferred
- Proficiency with electronic health record systems; experience with ModMed preferred
- Bilingual in English and Spanish strongly preferred
- High school diploma or equivalent required
- 1 to 3 years of experience in healthcare, care coordination, or a clinical support role preferred
- Experience with L&I / workers' compensation claims processing is a significant advantage
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V2V MANAGEMENT SOLUTIONS INC
The business of health care delivery is evolving as we are challenged by increased regulation, declining reimbursement and a paradigm shift from reactive models to a proactive focus on cost effective care. We're facing an evolving health care landscape plagued with broken processes, declining reimbursement, and a complete paradigm shift in the way we do business -- and how we get paid for it.
To get to the heart of transformational change, you need an impartial external resource able to identify core challenges and implement solutions that improve the functionality of your medical practice. V2V brings together some of the most trusted names working in medical practice consulting today:
Michelle Wier, Debra Wiggs, Irv Barnett
Together, we offer decades of experience and the vision to help medical practices succeed.
V2V is different from traditional consulting firms. We are agile change agents who know exactly what it takes for a practice to improve -- because we've worked on the ground as implementers of our own success stories. Our deliverables are not cookie cutter presentations, but real hands-on tools and models to help you thrive in a competitive environment.
We are here to help reimagine the business of care delivery across your organization.
It's going to take visionary leadership, coupled with a "make it happen" style to transform the system of medical care delivery. The V2V team is ready for the challenge.
Contact us today at 208-717-3940.
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