Scope:
Responsible for preparing beverages and/or serving food in a timely, courteous, and professional manner. Ensures consistent product quality and outstanding guest satisfaction by adhering to brand and service standards.

Primary Responsibilities:

• Warmly greets guests as they arrive at the lobby café. Actively promotes featured drinks and food items, using effective upselling techniques to increase sales.

• Prepares specialty and brand-specific coffee beverages according to established recipes and presentation standards.

• Accurately mixes and serves a variety of beverages, following standardized recipes to maintain quality, control costs, and ensure guest satisfaction.

• Sets up and maintains a clean, well-stocked, and organized work area, including the bar and back bar, in accordance with company procedures.

• Observes guest behavior and alcohol consumption to ensure responsible service. Alerts management when service should be discontinued due to intoxication or impaired behavior.

• Checks guest identification when necessary and complies with all local and state alcohol laws and regulations.

• Monitors inventory levels of liquor, coffee, and other supplies. Accurately completes requisition forms and stores items according to approved procedures.

• Manages cash handling duties, including securing a cash bank, recording transactions accurately, and balancing the register.

• Responds promptly and positively to guest requests and ensures follow-up to guarantee satisfaction.

• Maintains a polished and professional appearance at all times, following the company’s grooming and dress code standards.

• Complies with all company policies, procedures, and safety guidelines.