Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

At First American, we recognize that our true worth is our people. We are committed to creating a collaborative and inclusive environment where our employees can grow while making a meaningful impact.

We are seeking an Escrow Assistant – Centralized Support to join our growing team. In this role, you will provide centralized administrative and customer support to Escrow teams across the organization. Working in a dynamic, fast-paced environment, this position plays a key role in supporting escrow operations and helping make the dream of homeownership a reality.

In office - Austin, Texas.

Key Responsibilities

• Provide centralized support to Escrow teams, customers, and internal partners

• Assist with high-volume administrative and clerical tasks across multiple files

• Prepare, review, and process escrow-related documentation

• Respond to customer and internal inquiries via phone, email, and system workflows

• Maintain accurate records while ensuring compliance with company policies and procedures

• Support time-sensitive transactions in a deadline-driven environment

Qualifications

• Strong organizational, communication, and time-management skills

• Ability to work efficiently in a centralized, high-volume support model

• Customer-focused mindset with strong attention to detail

• Comfortable navigating multiple systems and priorities simultaneously

• Ability to work independently while collaborating with a distributed team

Work Schedule & Location
This is an in office position, requiring:

• Five days per week in our Austin, TX office.

At First American, you’ll be part of a centralized support team that is essential to operational success while contributing directly to the homeownership journey for our customers.

Pay Range: $20.31 - $27.09 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.