Help Desk Analyst

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Skytron LLC

Posted 3 months ago

Full Time

Kentwood, Michigan

In Person

Smart Summary

Responsibilities

The Help Desk Analyst will provide level 1-2 software, hardware, and network support while managing system lifecycle tasks and user data migration. They will also assist with warehouse equipment maintenance, end-user training, and special projects as assigned by the Information Services manager.

Qualifications

This role requires an Associate's degree or 1-3 years of related experience, focusing on providing Windows-based level 1-2 support for software, hardware, and networks. Key skills include configuring software packages, basic knowledge of Microsoft Office and Adobe Creative Cloud, and strong communication abilities to assist users effectively. Dell laptop certification is a plus.

Job Description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

What We Offer

  • Comprehensive benefits package, starting day one
  • Annual pool bonus
  • Paid vacation, personal days, and holidays
  • 401(k) and profit sharing
  • Tuition reimbursement program
  • Onsite gym
  • Family-owned and operated work environment

What You'll Do

  • Provide exceptional Windows-based level 1-2 software, hardware, and network support
  • Format PCs and Laptops for lifecycle use
  • Restructure systems and user data migration
  • Configure older systems for training / decommission
  • Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
  • Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
  • Physical setup of computer system for users and office worksations
  • Document user requests and solutions in helpdesk software
  • One-on-one end-user training, as needed
  • Assist the Information Services manager with special projects, as assigned
  • Additional related duties, as assigned

What You'll Bring

We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in a user-friendly, professional manner. The ideal candidate will:

  • Capably handle required administrative functions
  • Devise workable solutions
  • Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
  • Be internally motivated and work well with minimal supervision
  • Listen to others, expressing ideas, both orally and in writing
  • Possess a strong attention to detail and excellent documentation practices

Qualifications

  • Associate's degree in related field and / or 1 – 3 years of work-related experience
  • Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
  • Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
  • Dell laptop certification, preferred

If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.

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Skytron LLC

For over 50 years, we have been providing superior reliability and versatility in medical equipment. Our mission is to provide clinically superior equipment for our healthcare customers. By listening closely to our customers and working as one team with our distribution and manufacturing partners, we provide quality solutions with lower life-cycle costs. Our objective is long-term relationships with our customers, business partners and employees. We focus on quality performance with integrity to reach that goal, from the products we sell, to each and every service we provide. Featuring: Asset Tracking & Supply Chain Solutions Booms Clean Up Stations Custom Stainless Countertops & Cabinetry Displays Financing Options Instrument Processing Stations Lights Nurse Document Centers Patient Lift Systems Process Solutions Scrub Sinks Sterilizers Storage Cabinets Table Accessories Tables Video Integration Warming Cabinets Washer Disinfectors
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