Customer Service Representative

P

PestCo LLC

Posted 2 months ago

Full Time

Yakima, Washington

Remote OK

Smart Summary

Responsibilities

The role involves managing incoming customer inquiries and maintaining a sales lead database to ensure high customer satisfaction. Additionally, the representative will manage daily calendars and develop a deep understanding of company products and services.

Qualifications

We are looking for a Customer Service Representative with a high school diploma and strong communication and customer service skills. The ideal candidate should be detail-oriented, self-motivated, and proficient in Microsoft Office, with pest control experience being a plus but not required. On-the-job training is provided.

Job Description

Work. Grow. Build. Life. 

Founded in late 2021, PestCo is one of the fastest growing Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people are the key to our success.

Location: Vancouver, Pasco, Clarkston WA, Albany, Bend, Medford, OR - Remote Role

Position Type: Full-Time

Schedule: Monday-Friday (Saturdays Required)

Key Responsibilities:  

  • Manage incoming calls and customer inquiries.
  • Manage and maintain a customer “Sales lead” database.
  • Respond to routine customer questions and concerns promptly as needed.
  • Identify and assess customer inquiries to achieve customer satisfaction.
  • Education and Training provided on-the-job.
  • Maintain an efficient calendar of day-to-day activities.
  • Develop a strong knowledge of the company’s products, processes, and services.
  • All duties for Customer Service Representative assigned by management.

Qualifications & Requirements:  

  • High school diploma or equivalent. 
  • Strong Communication skills effectively through verbal, written and in person. 
  • Strong customer service and in-person presentation skills. 
  • Strong attention to detail and accurate record keeping. 
  • Self-motivated and results driven. 
  • Firm knowledge of Microsoft Word, Excel, PowerPoint, Mac
  • Pass a background check.
  • Pest Control experience preferred but not required.

Why Join the PestCo Team?  

Comprehensive Benefit Plans: 

  • Overtime, Commissions, and Bonuses (for applicable roles) 
  • Paid Time Off, Paid Sick Time, & Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Company Provided Life Insurance 
  • 401K – Employer Match
  • Health Savings Account (HSA) - Automatic Employer Contribution 
  • Flexible Spending Account (FSA), Dependent Care FSA
  • Voluntary Life Insurance (Employee, Spouse & Child)
  • Voluntary Short-Term and Long-Term Disability
  • Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage)
  • Employee Assistance Program
  • PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!)
  • SmartDollar Financial Wellness Program 
  • Educational Resources and Training provided on-the-job. 

Medical Benefits are effective on the 1st of the month following the date of hire.

To learn more about PestCo Holdings LLC please visit pestcoholdings.com

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

P

PestCo LLC

At PestCo, we are dedicated to earning the loyalty of every customer we have the privilege to serve so that we can create real opportunities for our team members. We are looking for people driven to serve others. Our team members enjoy a fulfilling career with highly competitive compensation including an industry-leading benefits package. Comprehensive Benefit Plans: - Use of company-vehicle will be granted upon route assignment - Company-provided cellphone/devices or reimbursement - Company Provided Uniform - Red Wing and Safety Boot Reimbursement Program - Overtime, Commissions, and Bonuses (for applicable roles) - Paid Time Off, Paid Sick Time, & Paid Holidays - Medical, Dental, and Vision Insurance - Company Provided Life Insurance - 401K – Employer Match - Health Savings Account (HSA) – Automatic Employer Contribution - Flexible Spending Account (FSA), Dependent Care FSA - Voluntary Life Insurance (Employee, Spouse & Child) - Voluntary Short-Term and Long-Term Disability - Voluntary Options (Accident, Critical Illness, and Hospital Indemnity Coverage) - Employee Assistance Program - PestCo Discounts Program (Included Child Care, Event Tickets, and thousands of Discounts!) - Educational Resources and Training provided on-the-job - Free Ramsey personal Financial Education program available after 6 months of employment. Our focus on Adding, Pleasing and Keeping customers fuels our growth and allows us to create new and exciting career growth opportunities. We’ve been able to promote many of our team members into these roles in the last few years. Nationwide, our company shares the same goal of growing efficiently by providing an excellent customer experience and creating an atmosphere where each team member can reach his or her full potential. If you are looking to join a growing, dynamic team that recognizes and rewards exemplary performance and attitude, PestCo is the place for you.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria