Description

GENERAL SUMMARY:

Under supervision of the Store Manager, the Keyholder provides secondary support in the operations and activities of the retail store to help ensure maximum revenues and effectiveness.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Retail Operations:

• Assists in coordinating the proper processing and separation of incoming donations, outlet merchandise and salvage goods.
• Assists in coordinating used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale.
• Participates in ensuring production goals are met or exceeded on a consistent basis.
• Assists in ensuring maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Participates in ensuring that store meets or exceeds sales goals on a consistent basis.
• Assists in ensuring that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Assists in affective store operations by opening or closing assigned store as scheduled.
• Assists in ensuring that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensures that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Assists in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assists in maintaining a clean and orderly store processing area, good housekeeping and work environment.
• Assists in ensuring machinery is in proper working order.

Asset Protection:

• Assists in keeping premises clean and free of safety hazards.
• Assists in ensuring that safety procedures are understood and followed by all staff and store employees.
• Assists in ensuring all asset protection matters are reported, investigated and corrected in a timely manner.
• Assists in ensuring proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Assists in ensuring proper cash handling, enforcement of cash register procedures and submission of required reports.
• Under supervision of the Store Manager, assists in proper adherence by store staff to Goodwill policies & procedures.
• Other related duties as assigned.

Requirements

QUALIFICATIONS:

• High School Graduate.
• Sufficient knowledge of bookkeeping and accounting to maintain simple store records.
• Minimum one year experience in retail field.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.
• Ability to communicate read and write effectively in English.
• Ability to perform business arithmetic and associated record keeping, i.e. bank deposits.
• Ability to operate cash register.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must have reliable transportation.
• Must pass drug screening and criminal background check.
• Must not present a direct threat of safety and health to self, others or property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug use, moral turpitude or predatory behavior in conflict with the functions listed within this job description.
• Must immediately inform Supervisor of any arrests and/or convictions that occur while employed at Goodwill.
• Must provide proof of identification and eligibility to work in the United States.
• Able to perform the duties of the job description with or without reasonable accommodation.

POSITIONS SUPERVISED:

No Positions Supervised.

POSITION INFORMATION:

This position is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403(b) retirement plan; Paid Holidays, Vacation and Sick Leave. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc.

WORK CONDITIONS/HAZARDS:

• Limited hazards due to lifting, pulling, and pushing merchandise by self or others. 
• Requires a high level of adaptability and flexibility. Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.   
• Field of work includes production area, and store showroom.
• Keyholders are subject to transfer to other locations within the GISVNN system.

This job description does not cover all the activities, duties or responsibilities required of this role. Omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.