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More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

CLASSIFICATION: REVENUE SERVICES REPRESENTATIVE

A. DUTIES:

Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company’s customers. Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as:

1. Coordinates with other groups/departments to resolve issues to meet customer expectations.

2. Uses computerized systemsfor tracking, information gathering, data corrections/workfiles and/or troubleshooting.

3. May answer inquiries and resolve problems.

4. Requires knowledge of the organization, products, and/or services.

5. May respond to internal or external customer inquiries.

6. Requires ability to navigate computerized data entry systems or other relevant applications.

7. Analyzes all available data and resources to take action and correct or resolve routine situations.

8. Accepts and resolves routine issues from other sources.

9. Performing similar or lesser skilled work.

10. The pay rate is $20.50 per hour (non-negotiable)

11. Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

B. QUALIFICATIONS:

Must meet the Company’s requirements as to GENERAL QUALIFICATIONS; and, in addition:

1. At least one year of Customer Service experience.

2. High School Education or Equivalent.

3. Ability to adapt well to process and Technology changes.

4. Multi-task oriented with the ability to work efficiently in stressful situations.

5. Ability to actively listen while entering detailed customer information.

6. Demonstrates effective communication skills (both oral and written).

7. Interacts well with both internal and external customers.

8. Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution and customer satisfaction.

9. Ability to read instructions/documents and comprehend the context then execute the details.

10. Demonstrate problem solving skills.

11. Maintain composure in demanding and difficult situations.

12. Ability to use good time management skills to fulfill tasks.

13. Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).

14. Ability to work together as a team and support Revenue Services initiatives.

REVISED: 10-09-2018; 06-01-2015

NEW: 04-01-2012 

CUSTOMER RELATIONS REVENUE SERVICES

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

UWUA, IUU Local 600

Visa Sponsored Position

No

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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