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Shift Lead

Take 5 Car Wash

Posted 3 months ago

Full Time

Spring Hill, Minnesota

In Person

Smart Summary

Responsibilities

The Shift Lead is responsible for overseeing daily car wash operations, including directing vehicle traffic, monitoring equipment, and ensuring safety protocols are followed. They also provide leadership to the team, handle customer inquiries, and maintain quality standards through consistent vehicle inspections.

Qualifications

We are looking for a Shift Lead to oversee operations and customer engagement. Key skills include customer service, team leadership, attention to detail, and ensuring safety protocols are followed. The ideal candidate can delegate tasks, monitor team performance, and resolve operational issues effectively.

Job Description

Key Responsibilities: Customer Engagement Greet customers as they arrive and provide a positive, friendly experience. Answer customer questions about services, wash options, and memberships clearly and courteously. Promote unlimited wash memberships and other offerings to drive engagement and sales. Educate new customers on the variety of wash packages and services available. Observe customer interactions to identify opportunities to enhance service and provide feedback to the team. Operations & Safety Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process. Prepare vehicles for washing by checking for loose items and removing obstacles as needed. Monitor equipment during operations, identifying and reporting any malfunctions or issues. Follow and enforce all safety protocols to protect customers, team members, and equipment. Assist team members in resolving operational issues quickly to keep the site running efficiently. Team Leadership Serve as a key holder and perform opening and closing procedures accurately and on time. Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader. Delegate tasks to team members to ensure smooth site operations throughout the shift. Monitor team performance and provide guidance or feedback as needed to keep operations on track. Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary. Attention to Detail Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards. Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues. Report any equipment or operational issues that could affect wash quality. Provide feedback or guidance to team members to help maintain consistent wash quality. Continuously look for ways to improve processes to exceed customer expectations. #LI-DNI

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

Take 5 Car Wash

Take 5 Car Wash is a national chain of express car washes that deliver fast, friendly, and convenient service. A team of car wash people committed to being a leading, respected operator and employer of choice in the industry, Take 5 Car Wash prides itself on its customer- and people-first culture. Take 5 Car Wash is part of the Driven Brands family.
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