Client Relations Specialist (Japanese Speaking)

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Hilton Grand Vacations

Posted 3 months ago

Full Time

Honolulu, Hawaii

In Person

Smart Summary

Responsibilities

The Client Relations Specialist serves as the primary liaison for international customers, managing the follow-up process for incomplete contracts and deeding. They are responsible for resolving customer service issues and ensuring accurate documentation for new purchases.

Qualifications

This role is for a Client Relations Specialist who will be the primary contact for international customers, specifically those who speak Japanese, during the follow-up process for incomplete paperwork related to contracts. The role involves working varying shifts between 8:30 am and 7:30 pm, any day of the week.

Job Description

As a Client Relations Specialist (Japanese Speaking), you are the primary liaison to our international customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.

Why do Team Members Like Working for us?

We offer an excellent benefits package to our full-time Team Members that include:

  • Hourly Pay: $33.65 per hour
  • Medical, Dental, and Vision insurance from Day One
  • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
  • Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition and numerous learning and advancement opportunities and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Sales Center operates 7 days a week. Client Relations Specialists work varying shifts that range between 8:30am and 7:30pm.

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Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
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