Financial Counselor
Physicians’ Primary Care
Financial Counselor
Physicians’ Primary Care
Posted 3 months ago
Full Time
Fort Myers, Florida
In Person
Smart Summary
Responsibilities
The Financial Counselor manages patient billing inquiries, verifies insurance benefits, and establishes payment plans. They also coordinate with the central billing office and ensure accurate documentation in the patient management system.
Qualifications
We are looking for a detail-oriented Financial Counselor to address patient billing inquiries, verify insurance benefits, and establish payment plans. The role requires knowledge of medical charging, billing procedures, and experience in a high-volume call center or medical office setting.
Job Description
- Answers patient billing questions and concerns, either by phone or through written correspondence.
- Reviews accounts of scheduled patients to ascertain outstanding balances. Determines amount that patient will pay at time of visit and notifies patient prior to appointment. Notifies front desk of expected patient payments.
- Informs Check-in and Check-out staff of amount to be collected at time of service. Identifies patients who the Financial Counselor will need to speak with prior to appointment.
- Establishes payment plan agreements with patients.
- Verifies patient insurance benefits and obtains authorizations if applicable.
- Coordinates billing information request with CBO office. Returns requested information within 48 hours.
- Record information accurately into our patient management system
- Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
- Experience working in a high volume call center environment
- Knowledge of medical charging, billing and registration policies and procedures.
- Knowledge of insurance billing procedures.
- Knowledge of departments and operational relationships.
- Skill in defining problems, collecting data, interpreting billing information.
- Great attention to detail and the ability to record information accurately
- Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
- One year of medical office experience or a combination of medical education and office experience preferred
- Over 30 years of serving our Southwest Florida community
- Award-winning physicians
- Ability to advance and grow within our organization
- Health, dental, vision, disability and life insurances
- 401(k) with company match
- Free financial advising
- Paid Time Off (PTO)
- Paid holidays
- Uniform allowances at hire and each anniversary
- Company paid CE courses with CE direct
- Reimbursement for position required certifications and/or license
- Employee Assistance Program (EAP)
- Employee Resource Assistance Program (ERAP)
- Discounted legal and document services
- Milestone gifts
- Employee appreciation events and gifts
Physicians’ Primary Care
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria