Appointment Scheduler
Physicians’ Primary Care
Appointment Scheduler
Physicians’ Primary Care
Posted 3 months ago
Full Time
Fort Myers, Florida
In Person
Smart Summary
Responsibilities
The Appointment Scheduler is responsible for managing a high volume of patient calls and accurately recording demographic and insurance information into the patient management system. They must also communicate messages to appropriate staff while strictly adhering to HIPAA confidentiality regulations.
Qualifications
We are looking for an Appointment Scheduler with experience in a high-volume call center, ideally within a medical office setting. Key skills include attention to detail, excellent communication, and knowledge of insurance procedures. Medical education combined with office experience will also be considered.
Job Description
- Answer a high volume of calls in a professional and courteous manner
- Obtain proper information from patients when scheduling appointments such as demographics and insurance information
- Record information accurately into our patient management system
- Communicate messages to appropriate parties
- Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
- Experience working in a high volume call center environment
- Great attention to detail and the ability to record information accurately
- Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
- Proficiency in handling all calls in a professional and compassionate manner
- Knowledge of insurances, referrals, and eligibility a must
- One year of medical office experience or a combination of medical education and office experience preferred
- Regular and reliable job attendance is required
- Over 30 years of serving our Southwest Florida community
- Award-winning physicians
- Ability to advance and grow within our organization
- Health, dental, vision, disability and life insurances
- 401(k) with company match
- Free financial advising
- Paid Time Off (PTO)
- Paid holidays
- Uniform allowances at hire and each anniversary
- Company paid CE courses with CEdirect
- Reimbursement for position required certifications and/or license
- Employee Assistance Program (EAP)
- Employee Resource Assistance Program (ERAP)
- Discounted legal and document services
- Milestone gifts
- Employee appreciation events and gifts
Physicians’ Primary Care
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