Service BDC Representative

For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and communities with the understanding that every team member is absolutely critical to our success. If you are looking for a great career with great people, apply today!

What We Offer

• Medical, Dental & Vision
• Short Term & Long Term Disability
• HSA/Flexible Spending
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training

Responsibilities

• Establish strong customer relationships by assisting with incoming customer call inquiries, scheduling service department appointments, and answer customer questions.
• Identify customer needs and recommend appropriate appointment or follow-up.
• Record customer information in the required database.
• Utilize Factory Website and 3rd party websites to contact customers and schedule appointments for Recall or Mobile eligible appointments.

Qualifications

• Excellent verbal and written communication skills
• Strong computer skills including date entry, internet, and Microsoft Office
• Excellent time management skills and attention to detail while working under tight timelines
• Willingness to follow direction while working independently
• Available to work flexible hours including nights, weekends and some holidays
• Professional Appearance

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.