Castle Automotive Group is looking for BDC Representatives to join our team. This position will be located at our Buick GMC dealership in North Riverside. 

What We Offer

• 401(K) profit sharing
• Major Medical & Dental (50% employee paid premium)
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off 
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement

BDC Representative Responsibilities

• Answer customer calls and establish follow-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or are no-shows
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

BDC Representative Qualifications

• At least one previous role based on customer service experience
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Compensation: $16-$18 per hour
Compensation will be based on performance and experience; pay ranges may vary from the displayed amounts 

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us, visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.