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Business Development Coordinator

C

Castle GMC, Cadillac, Chevrolet of McHenry

Posted 3 months ago

Full Time

Mchenry, Illinois

In Person

Smart Summary

Responsibilities

The Business Development Coordinator is responsible for managing customer inquiries via phone, email, and live chat to schedule sales appointments. They must also maintain the CRM system and provide initial product and financing information to potential customers.

Qualifications

Castle Automotive Group is looking for a BDC Representative with customer service experience. The role involves handling customer inquiries, providing product information, and following up on leads using a CRM system. Strong computer skills, a collaborative attitude, and a positive demeanor are essential.

Job Description

 

Castle Automotive Group is seeking BDC Representatives to join our team at our McHenry location. 

What We Offer

  • 401(K) profit sharing
  • Major Medical & Dental (50% employee paid premium)
  • Vision
  • Voluntary Benefits (Accident, Critical Illness, Disability, and more)
  • Life Insurance
  • Paid Time Off 
  • Employee vehicle purchase discounts
  • Flexible work schedule
  • Career advancement
BDC Representative Responsibilities
  • Answer customer calls and establish follow-up with sales appointments
  • Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or are no-shows
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
BDC Representative Qualifications
  • At least one previous role based on customer service experience
  • Excellent teammate with a collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills

Compensation: $16-$18 per hour
Compensation will be based on performance and experience; pay ranges may vary from the displayed amounts 

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us, visit: https://jointeamcastle.com/ 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Castle GMC, Cadillac, Chevrolet of McHenry

Castle McHenry is a twenty-two acre new and pre-owned dealership on Route 31 between Crystal Lake and McHenry–providing the parts, service and sales needs of Chevrolet, GMC, Cadillac, Kia & Subaru owners in McHenry County for over 30 years. We carry over 1500 vehicles in inventory and has a fully operating 68 bay service facility.
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