Description

DEMDACO is a gift and home décor company based in Leawood, KS. We strive to 'lift the spirit' with our customers, consumers and colleagues. Products are curated through this filter then carefully reproduced by skilled craftspeople around the world. Under the DEMDACO brand, our product categories include Gifts, Home Décor, Entertaining, Fashion, Baby and Willow Tree. For more than 25 years, DEMDACO has strived to 'Lift the Spirit' in times of celebration, when comfort is needed, or just to put a smile on someone’s face.

We believe that business in not merely a financial endeavor, but first-and-foremost, a human endeavor. This philosophy guides our business decisions and informs how the company interacts with colleagues and customers and it leads our efforts in creating a dynamic workplace. To learn more, please visit https://www.demdaco.com

In order to be considered a candidate for this position, you must submit your resume/application and complete the Culture Index Survey below:

https://www.cultureindex.com/c/9671A7

The IT help desk intern will focus on basic user support to include diagnosing and resolving hardware and software related issues and managing user and workstation setups and training. This position also includes administration of servers and network infrastructure as well as project related IT initiatives. 

In addition to the technical side of this position, the IT intern will build a rapport with the end user by exercising strong customer care and communication skills. 

Requirements

Essential Duties and Responsibilities include the following: (additional duties may be assigned)

• Troubleshooting & Resolution: Diagnose and resolve complex technical problems related to hardware, software, and networks.
• System Maintenance: Installing, configuring, upgrading, and patching operating systems, applications, and peripheral devices.
• User Support & Training: Acting as the primary contact for user issues, providing guidance, and training on new technologies.
• Documentation & Analysis: Tracking user requests in help desk systems, documenting solutions, and analyzing trends to prevent recurring issues.
• Security & Data Integrity: Implementing security measures, maintaining data integrity, and managing access.
• Vendor Coordination: Assisting with vendor support and coordinating hardware/software purchases. 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Entry level position with 1-2 years of experience and or related training. 
• Strong written and oral communication skills
• Strong inter-personal skills
• Desire to take initiative
• Proficiency with Microsoft Windows server and Suite. 
• Mac OS and iOS experience
• Active Directory, Azure, Entra management
• Basic network understanding 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. They will also be setting up workstations and doing cable management.