PSG Global Solutions is Hiring!

PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries.

PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month).

Privacy Notice

We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, LLC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.

Click here to read the PSG Global Solutions US Candidate Privacy Notice.

Job Description

PURPOSE OF POSITION

Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS

• Review and monitor employment applications for contact center employees                                                                              
• Maintain relationships with appropriate recruiting resources
• Maintain professional and accurate representation of Teleperformance to candidates
• Pre-screen applicants, schedule and conduct interviews
• Conduct pre-employment testing, reference checks and background checks
• Review and audit new hire paperwork ensuring completion and accuracy
• Communicate employment offers and orientation to new employees
• Maintain recruiting reporting and data i.e., interview/hire ratios or resource data
• Assist in other functions as required by supervisor
• Thrive as a team player in a fast paced, high energy, change oriented environment

QUALIFICATIONS

• 1-2 years recruiting and interviewing experience in a high volume setting
• Excellent customer service skills and building rapport with employees, management and vendors
• Excellent verbal and written communication skills
• Must be fast learner and quick problem solver
• Must have proficiency in Microsoft Office Suite of products
• Ability to think innovatively with regard to recruiting and overall employee experience
• Previous call center experience preferred
• Excellent attendance history is required
• Must pass background and drug tests

Equal Opportunity Employment

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws

It is the policy of PSG Global Solutions that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA 

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)