Desk Clerk - 2060 Folsom (Weekday Graveyard Shift)
Chinatown Community Development Center
Desk Clerk - 2060 Folsom (Weekday Graveyard Shift)
Chinatown Community Development Center
Posted 3 days ago
Full Time
San Francisco, California
In Person
Smart Summary
The Desk Clerk is responsible for maintaining the safety and security of the building by monitoring exits and visitors. They must also handle incident reporting, communicate building issues to management, and ensure the lobby area remains orderly.
We are looking for a responsible Desk Clerk to maintain building safety and security, interacting with tenants, staff, and visitors. Key skills include communication, problem-solving, and the ability to handle stressful situations. Prior experience in security or reception work is preferred, along with familiarity with Microsoft Office.
Must Have Skills for ATS
Security
Reception
Customer Service
Problem Solving
Communication
Incident Reporting
Surveillance
Microsoft Outlook
Microsoft Word
Microsoft Excel
Interpersonal Skills
Crisis Management
Job Description
Job Summary: The Desk Clerk is responsible for maintaining safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules.
Status: Full-time, Nonexempt, Regular
Location: Mission neighborhood, San Francisco
Hours: Monday through Friday, 11:00p.m. to 7:00a.m., may work holidays
Salary: $22.28 - 23.45 per hour; Comprehensive Benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
- Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
- Communicate all problems that occur after hours to the proper staff
- Monitor all exits via surveillance footage + (as needed) foot patrol of building during shift
- Update the daily log in detail to pass on information
- Report House Rules violations to the Property Manager
- Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the On Site Manager, Property Manager and/or Property Supervisor
- Write up incident report and route to proper staff per protocol
- Respond to all building emergencies in the absence of On Site Manager, Property Manager or Property Supervisor
- Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
Other
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned
What You Bring
- Pleasant and professional manner
- Takes initiative to problem solve
- Good written and verbal communication skills
- Ability to function under stressful circumstances
- Willingness to do varied tasks
- Calm disposition
Experience and Education (Minimum Qualifications)
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Sensitivity to issues facing Family, homeless, disabled, and elderly populations
- Excellent interpersonal skills
Preferred Qualifications
- Prior experience with security and/or reception work
- Excellent Customer Service Skills
- Familiarity with Microsoft Outlook, Word and Excel programs
- Bilingual in English and Chinese, Russian, and/or Spanish languages
Chinatown Community Development Center
The Mission of the Chinatown Community Development Center is to build community and enhance the quality of life for San Francisco residents. We are a place-based community development organization serving primarily the Chinatown neighborhood, and also serve other areas including North Beach and the Tenderloin. We are a community development organization with many roles - as neighborhood advocates, organizers and planners, and as developers and managers of affordable housing. We believe in a comprehensive vision of community, a quality environment, a healthy neighborhood economy, and active voluntary associations. We are committed to the empowerment of low-income residents, diversity and coalition building, and social and economic justice.
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