CERTIFIED CLINICAL MEDICAL ASSISTANT (CCMA) 
DEPARTMENT
Urgent Care - UHNC - Umpqua Health Newton Creek Clinic

STATUS

• Full Time
• Non-Exempt position

SCHEDULE
Shifts depending on clinic needs, UHNC is open Monday through Saturdays - 7:00am – 7:00pm

LOCATION
Onsite position (occasional travel as required)
This position is only open to applicants residing in Roseburg or surrounding locations within commuting distance.

SALARY
Wage Band 13: $ 45,765 - $51,485

• Salary is dependent upon skills, experience, and education. 
• Generous benefit packages including Vacation PTO, Sick Leave, Federal Holidays, and Birthday leave.
• Health, Vision, & Dental Insurance
• 401k with company match
• Vested for retirement immediately!
• Company sponsored Life Insurance
• Other company sponsored benefits
• Fitness Reimbursement Program
• Tuition Reimbursement, and more.

POSITION PURPOSE

The Certified Clinical Medical Assistant (CCMA), has some experience working alongside providers, offering assistance in the delivery of primary health care, behavioral health and patient care management. The Medical Assistant is instrumental in helping patients feel at ease in the office as they are the initial point of contact and often explain the provider instruction. CCMA will play a central role in the clinic’s goal to achieve and maintain Patient Centered Primary Care Home (PCPCH) recognition and optimizing electronic health records and other Health Information Technology. 

ESSENTIAL JOB RESPONSIBILITIES

• Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards.   
• Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time.  
• Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure).  
• Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention.  
• Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician.  
• Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician  
• Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.  
• Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure.  
• Checks equipment are in safe working order & cleans room after use.  
• Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.  
• Use Electronic Medical Records and other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR 
• Updates historical clinical data gathered in the electronic medical record.  
• Assists with the discharge process. 
• Instructs patients and family regarding medications and treatment instructions given by a physician. 
• Applies splints or dressings as instructed by physician. 
• Arranges laboratory services. 
• Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to: 
  •  a) specific department standards on core clinical tasks (see department's list of core skills);  
  • b) application of knowledge & skills appropriate to developmental age of patient; and 
  • c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control.  
• Examples of categories of clinical tasks are as follows:  
• Screening tests, diagnostic tests, medication administration, and vaccinations/immunizations as instructed by physician or other licensed provider 
• Comply with organizations internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.  
• This job description is not all encompassing 

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast-paced and challenging company.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent  
• One of the following certifications are accepted and required at the time of hire: Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association (NHA); Nationally Certified Medical Assistant (NCMA) by NCCT; Certified Medical Assistant (CMA) by the AAMA; or Registered Medical Assistant (RMA) by AMT 
• Basic Life Support for the Healthcare Provider (BLS) certified by American Heart Association (AHA)or obtained within 3 months of hire. 
• Ability to communicate clearly and effectively with physicians, patients and co-workers, both written and verbally. 
• Proficient computer skills, including MS Office suite.
• Knowledge of medical practice and patient care, 1-2 years relevant experience. 
• All vaccinations up to date including but not limited to hepatitis, MMR, tetanus etc. Covid vaccine preferred or approved medical or religious exemption on file 
• Skills in taking vital signs. 
• No suspension/exclusion/debarment from participation in federal health care programs (e.g. Medicare/Medicaid)

PREFERRED QUALIFICATIONS

• Ability to react calmly and effectively in emergency situations. 
• Experience working with different communication styles 
• Bi-lingual translation or translation capabilities  
• Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
• Experience working on a diverse team with different communication styles.
• Bi-lingual translation or translation capabilities a plus

About the team, Why Umpqua Health?
At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Achieving health equity requires collaboration across sectors and communities, addressing historical and systemic inequities, and ensuring fair distribution of resources and opportunities.

Diverse Experiences
Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.

Inclusive Team Culture
Here at Umpqua Health, it’s in our nature to care about our neighbors and be 100% engrained in our local community. Our employees foster a culture of inclusion that empower us to be proud of our differences. We committed to fostering a diverse, inclusive, and welcoming environment where all individuals, both employee and member are respected and valued. We believe our differences strengthen our organization and the communities we serve.

Mentorship & Career Growth
At Umpqua Health, mentorship is a cornerstone of our culture. We support employees through meaningful guidance and defined career tracks that encourage growth, learning, and professional fulfillment

Work/Life Balance
At Umpqua Health, we recognize that work and life go hand in hand. We are committed to fostering a supportive environment that encourages balance, flexibility, and overall well-being. We want our employees to thrive professionally and personally in their lives and our community that we so proudly serve.