Customer Service Representative
S
S R INTERNATIONAL INC
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Customer Service Representative
S R INTERNATIONAL INC
Posted 1 day ago
Full Time
Phoenix, Arizona
In Person
Smart Summary
The representative will manage incoming calls, greet visitors, and route inquiries to appropriate staff members. They are also responsible for performing data entry, maintaining case records, and processing administrative documents.
We are seeking a Customer Service Representative with strong communication and computer skills. Key requirements include accuracy in typing, experience with computers, and excellent customer service abilities. Prior experience in a professional office setting, basic secretarial skills, legal support, or customer service is preferred.
Must Have Skills for ATS
Customer service
Data entry
Typing accuracy
Computer proficiency
Communication
Professional conduct
Confidentiality
Interpersonal communication
Decision-making
Microsoft Office
Research
Case management
Secretarial tasks
Office equipment operation
Job Description
- Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.
- HireRight must be used for Background Checks and Drug Screenings. Global ID facial Biomatrix
- Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
- This position is an urgent need. Please submit candidates that are available to start as soon as possible.
Must have skills: Accuracy while typing, experience with using computers, customer service skills. Basic secretarial, legal support, or customer service skills are preferred for working in a professional office. The CSRs are required to communicate with attorneys, legal support staff, members of the public and state agency personnel. Customer service experience is preferred in one or more of the following areas:
- Office experience, relevant legal experience, or customer service on phones and in person.
- Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
- Registers parties for hearings with names, phone numbers and time of call.
- Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
- Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.
- Performs research in multiple databases to respond to questions regarding status of case
- Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
- Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.
- Microsoft Office Programs
- Concepts of professional conduct.
- Customer service techniques
- Confidentiality and ethical guidelines for professional conduct and protecting customer information.
- Strong interpersonal communication and effective decision-making capabilities
- Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
- Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
- Use of personal computer with multiple programs running simultaneously
- Perform, repetitive, detailed work with a very high level of accuracy
- Handle diverse and upset customers with tact and diplomacy
- Sit uninterrupted for prolonged periods of time
- Research data using the case tracking system
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S R INTERNATIONAL INC
Established in 2002, SR International Inc is one of the fastest growing and reputed providers of Information Technology Services and Solutions in United States. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT resources and unique engagement model. We have been consistently delivering our promises as a high performance team. Our expertise is in Cloud Computing, Mobility, Web Technologies, .Net, Java, ERP and CRM are second to none.
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