Customer Service Representative

Valiant-Management

Posted 9 days ago

Full Time

Massapequa, New York

In Person

Smart Summary

The representative will handle customer inquiries and assist with the customer acquisition process in person. They are also responsible for providing product information, troubleshooting issues, and maintaining accurate customer records.

We are looking for someone with prior customer service or sales experience to join our team as a Customer Service Representative. In this in-person role, strong communication, leadership, and multitasking skills are needed to provide excellent customer service and product information while assisting with the customer acquisition process. Training experience is a plus but not required.

Must Have Skills for ATS

Customer Service

Sales

Product Knowledge

Troubleshooting

Record Keeping

Communication Skills

Interpersonal Skills

Multitasking

Prioritization

Leadership

Training

Job Description

We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.

Responsibilities:

  • Handle customer inquiries while walking them through the customer acquisition process, in person
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Leadership ability
  • Training experience is a plus but not a requirement

Valiant-Management

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