Customer Service Representative
Valiant-Management
Customer Service Representative
Valiant-Management
Posted 3 days ago
Full Time
Valley Stream, New York
In Person
Smart Summary
The representative will handle customer inquiries and guide them through the acquisition process in person. They are also responsible for providing product information, troubleshooting issues, and maintaining accurate customer records.
We are looking for someone with previous experience in customer service or sales to join our team as a Customer Service Representative. Key skills include building rapport with clients, multitasking, and excellent communication skills. Leadership ability and training experience are a plus.
Must Have Skills for ATS
Customer Service
Sales
Product Information
Customer Acquisition
Troubleshooting
Record Documentation
Knowledge Base Management
Rapport Building
Prioritization
Multitasking
Professional Demeanor
Written Communication
Verbal Communication
Leadership
Training
Job Description
We are seeking a Customer Service Representative to join our team! This is an in-person role and you will be responsible for helping customers by providing product and service information and helping with the customer acquisition process.
Responsibilities:
- Handle customer inquiries while walking them through the customer acquisition process, in person
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Leadership ability
- Training experience is a plus but not a requirement
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