Service Advisor - Truck Care
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Love's Travel Stops & Country Stores
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Service Advisor - Truck Care
Love's Travel Stops & Country Stores
Posted 3 months ago
Full Time
Ranger, Texas
In Person
Smart Summary
Responsibilities
The Service Advisor acts as the primary contact for customers, managing service needs, repair estimates, and facility operations. They are responsible for driving sales success and ensuring high levels of customer satisfaction through effective communication and leadership.
Qualifications
Love's is looking for a customer-oriented Service Advisor to act as the primary liaison between customers and the sales department. The role requires excellent communication, sales, and customer service skills. Previous experience in customer service or sales is preferred.
Job Description
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring Immediately
Welcome to Love’s!
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.
FUNCTIONS:
Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
EXPERIENCE:
Experience: 6 months in customer service or sales preferred.
Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
SKILLS AND DEMANDS:
Excellent communication and interpersonal skills with a customer satisfaction focus.
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Our Culture
Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's Family of Companies encourages growth within the Company and the development of it's employees. Please make sure you have supervisor or manager approval prior to applying for a different position within the Company. If you have any questions, please contact your recruiter.
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Love's Travel Stops & Country Stores
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