Guest Service Representative
The Lodge on Lake Oconee
Guest Service Representative
The Lodge on Lake Oconee
Posted 3 months ago
Full Time
Eatonton, Georgia
In Person
Smart Summary
Responsibilities
The Guest Service Representative is responsible for managing front desk operations, including guest check-ins, check-outs, and handling inquiries. They must also maintain accurate registration records and resolve guest concerns to ensure high-quality service standards.
Qualifications
We are seeking a customer-focused Guest Service Representative to handle front desk operations and guest interactions. Key requirements include a High School Diploma/GED, familiarity with hospitality standards, and proficiency in English. The ideal candidate should be able to build rapport with guests, resolve concerns, and work in a fast-paced environment.
Job Description
- Employee discounts
- Paid time off
- Flexible schedule
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
- Greet every guest with a smile
- Assist guests with the registration process
- Answer phone calls and take messages accurately
- Anticipate the needs of guests and build rapport
- Respond to guest concerns and resolve them appropriately, escalating to management when necessary
- Maintain accurate records of registration and payment information
- Ensure compliance with health and quality standards
- High School Diploma/GED required
- Familiarity with hospitality industry standards
- Knowledge of front desk operations and procedures
- Proficient in English; knowledge of other languages is a plus
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Ability to demonstrate genuine care for customers and employees
- Ability to work in a fast-paced environment
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