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Front Desk Associate

K

Kahala Nui

Posted 22 days ago

Full Time

Honolulu, Hawaii

In Person

Smart Summary

Responsibilities

The Front Desk Associate provides exceptional customer service to residents, guests, and staff while managing the community's emergency response system. They also perform clerical tasks and act as a first responder for medical emergencies and resident inquiries.

Qualifications

Kahala Nui is looking for a full-time Front Desk Associate to provide excellent customer service to residents, guests, and staff. Key requirements include a high school diploma, typing speed of 40 WPM, computer proficiency, a valid driver's license, and the ability to work varied schedules. CPR/First Aid/AED certification is required, along with willingness to train on all shifts.

Job Description

Join Our Team at Kahala Nui – Hawaii’s Premier Senior Living Community! Kahala Nui is seeking a Full-Time Front Desk Associate to be the welcoming face of our community! This role is a key part of our Resident Services team, providing exceptional service to residents, guests, and staff while supporting our philosophy of Malama.   Typical availability: Saturday - Sunday Night (4:00PM - 12:30AM) & Evening (11:45PM - 8:15AM) Training will occur across all shifts, including Day (8:00AM-4:30PM)  Evening shift differential: +$0.54/hour (4:30PM-12:30AM)   POSITION SUMMARY: As part of our Resident Services team, the Front Desk Associate (FDA) provides excellent customer service to all guests, Residents, and staff following Kahala Nui Senior Living's philosophy of Malama. FDAs respond to all inquiries, requests, and emergencies in a timely and professional manner. They also coordinate Kahala Nui's Emergency Response system and procedures, and act as a First Responder as necessary for emergency calls and medical response. As part of these duties, FDAs perform clerical duties for documentation and reporting purposes and may need to administer CPR or First Aid as necessary. FDAs also guide visitors and guests through the facility.   QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equivalent experience or education may be substituted at the hiring manager’s discretion for educational or work experience requirements.   REQUIRED QUALIFICATIONS:
  • High school diploma or equivalent
  • Typing speed of at least 40 WPM
  • Proficient with computers, telephones, and 2-way radios; familiarity with Outlook, Word, Excel a plus
  • Valid driver’s license and clear driving record
  • Proof of annual tuberculosis clearance by hire date
  • Must be available to work varied schedules, including weekends and holidays
  • Maintain current CPR/First Aid/AED certification and confident in using these skills
  • Complete vehicle training with Kahala Nui’s Transportation Coordinator to safely drive residents
  • Willingness to train on day, evening, and overnight shifts before settling into assigned schedule.
PREFERRED QUALIFICATIONS:
  • Minimum of 1 year of customer service experience, preferably in hospitality.
BENEFITS:
  • FREE Medical, Drug and Vision Insurance
  • FREE Life and AD&D Insurance
  • FREE on-site parking or FREE monthly bus pass
  • FREE on-site fitness center
  • Company matched 401(k)
  • Discounted Associate meals and services on-site
  • Flexible Spending Accounts (FSA)
  • Eligibility to apply for Kahala Nui college scholarships
  • and much, much, more!
 

K

Kahala Nui

Kāhala Nui is a vibrant retirement community, ideally situated in one of the most desirable neighborhoods in Honolulu, Hawaii. Spread across a six-and-a-half-acre garden campus, Kāhala Nui offers gracious, island-style living with well-appointed residences and quality residential services and amenities. Here, the island tradition of 'ohana is honored, and a true sense of family and community guides daily lifestyle choices. Residents at Kāhala Nui also enjoy the security of Life Care, a holistic approach to senior living that integrates a wellness-centered lifestyle with the peace of mind of onsite continuum of care choices at Hi'olani Care Center. Employment Opportunities - Associates are the foundation of the Kāhala Nui and Hi'olani Care Center 'ohana. They help to create a positive environment, in which teamwork, community, and the spirit of aloha thrive. The Kāhala Nui work culture promotes life-long learning opportunities, professional development, and a healthy work-life balance. To apply, send a resume to: Human Resources 4389 Malia Street Honolulu, HI 96821 employment@kahalanui.com / Fax: 808.218.7026 / Employment Hotline: 808.218.7400

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