ACT Team Service Coordinator - Windham and Windsor Counties

The Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.

Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.

The Role: Service Coordinators are members of the interdisciplinary team who provide flexible, compassionate, community-based services that are designed to promote the stability, recovery, and community reintegration of individuals who experience mental health challenges, histories 

of homelessness, and may also have challenges around substance use. Service Coordinators function as integral members of Pathways’ Assertive Community Treatment (ACT) team which utilizes an interdisciplinary staff to serve a combined caseload of clients and communicates with community partners. 

Available Positions: 1 

Location: In person - Windham and Windsor Counties

Schedule: Full time (35-40 hours per week) 

Application Requirements: 

A Cover Letter and Resume are required with your application. 

Responsibilities: 

• Engage in relationship building/rapport building with clients and provide service from a “Choice” perspective as well as client centered, harm reduction, and strengths-based 

• approaches. 

• Provide one to one support and counseling on life skills, housing concerns, and health maintenance, housekeeping, and assisting clients to manage their monies.

• Assist clients in navigating the housing path including viewing units, assistance with moving in, life skill development, landlord/client disputes, etc. 

• Educate, inform, and advocate for clients regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.). 

• Maintain written and computerized records, compile reports and complete other program documentation (including case notes, face sheets, statistics, letters, petty cash receipts, etc.). 

• Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid. 

• Other Duties as assigned 

Qualifications: 

• Ability to work within a client centered, harm reduction framework. A good understanding of the issues facing persons with mental health challenges or substance use issues, particularly as related to meeting basic needs of food, clothing, shelter and advocacy. 

• Excellent communication, writing, and computer skills 

• Ability to structure time, develop work priorities independently, and meet program 

• expectations regarding documenting interactions. 

• Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance required. 

• Ability to lift and carry 50 pounds. 

• Willingness to self-reflect, learn, and practice new ways of being in relationships 

• Risk and discomfort tolerance 

Compensation: 

•  $20-21 per hour 

Benefits: 

• Medical, dental and vision insurance

• Long Term Disability/Life Insurance

• Paid Time Off (accrual of 210 hours per year to start)

• 9 Paid Holidays Annually

• 403(b) Retirement Savings Plan

• Employee Assistance Program

• Longevity Recognition Rewards

• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.