Inside Sales/Customer Service Specialist

Job Title: Inside Sales/Customer Service Specialist

Location: Woodbine, IA

Reports To: Customer Service Manager

Internal and/or External Posting: both

Shift (day, night, or flexible): day

Who We Are

At Tommy Gate, we believe in the power of career development and the transformative impact it can have on individuals and communities. As a trailblazing force in the industry, Tommy Gate is renowned for being one of the leading manufacturers of liftgates, setting new standards through innovative, high-quality solutions that enrich lives and help those we serve.

Our company's foundation is built upon a culture of collaboration and respect, fostering an environment where ideas flourish and talents thrive. Together, we strive to create a place where each team member is inspired to aim high and turn hard work and drive into opportunities.

As we continue to grow and expand as a company, we are actively seeking diverse and talented individuals who share our passion for excellence and want to be part of a journey that encourages personal and professional growth.

Who We’re Looking for

We’re looking for an Inside Sales/Customer Service Specialist to join our team. The ideal candidate will be positive, professional and detail-oriented with a demonstrated ability to provide a great customer experience. The Inside Sales/Customer Service Specialist does not have supervisory responsibilities and will report to the Customer Service Manager 

What you’ll be doing:

With the use of digital tools, your experience, and industry standards you will…

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Know our products inside and out so that you can answer questions
• Respond promptly to customer inquiries

• Process orders and requests
• Ensure customer satisfaction and provides professional customer support
• Troubleshoot common issues with a product or service
• Determine the quickest, most effective ways to answer a client’s or customer’s questions
• Escalate queries and concerns
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Perform other related duties as assigned by management.

Experience and Education Requirements

• High school diploma or general education degree (GED), and 6-12 months related experience and/or training, or equivalent combination of education and experience
• Computer skills required:

• Spreadsheet Software (Excel) 
• Order Processing systems
• Word Processing software (Word)
• Email Software (Outlook) 
• Presentation software (PowerPoint)

Desired Skills

• Multitasking, time management and organizational skills

• Interpersonal and customer service skills
• Excellent communication skills, both written and verbal
• Proficiency with Sharepoint and CRM software
• Analytical and problem solving skills

What we offer

• Paid holidays and generous paid time off
• A supportive work environment built on collaboration, teamwork, and respect
• Weekly Pay
• Life insurance plan at no charge to the employee.
• Quarterly Bonus Plan
• 401(k) plan with company matching
• Health Insurance with minimal employee contribution

Being a part of the Tommy Gate Team

At Tommy Gate, we foster a culture of collaboration where your ideas are valued and your growth is paramount. Our focus on professional development means you’ll have access to cutting-edge training, empowering you to thrive and unlock your true potential.

As a member of our team, you’ll enjoy competitive compensation, comprehensive benefits, and a work-life balance that encourages success in all aspects of your life.

Embrace the opportunity to be part of a team that impacts the world, one liftgate at a time. Let’s build something together.