Description

HRS. WORKED PER DAY: 8+
HRS. WORKED PER WEEK: 40+

JOB PURPOSE: The incumbent provides fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates / Showroom Manager have an emphasis on product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their store. Sales Associates / Showroom Manager’s maintain the condition of the show room and insure that it is clean, customer ready, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers or customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Greet / acknowledge all customers.
2. Ability to demonstrate furniture features i.e. show how a recliner functions
3. Process sales orders, complete financing paperwork
4. Maintain display models
5. Discuss available options (good, better, best)
6. Set and achieve personal sales goals
7. Read daily, weekly, monthly sales reports
8. Assist with inventory control
9. Coach others regarding customer service skills
10. Performs related duties as assigned.

Requirements

MINIMUM QUALIFICATIONS: (The following qualifications can be acquired and demonstrated through experience, education and/or vocational training as noted or as appropriate.)

1. Communication skills: Ability to read, analyze and interpret documents; ability to respond to inquiries of complaints from customers /employees, ability to effectively present information to top management, middle management or employees. Ability to speak clearly and persuasively in positive or negative situations. Ability to write clearly and informatively; edit work for English structure usage.

2. Computer skills: Ability to work with word processing, spreadsheet and database software applications.

3. Problem solving skills: Ability to identify and resolve problems in a timely manner; gathers and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.

4. Project Management skills: Ability to develop project plans; coordinates projects; communicate changes and progress; complete projects on time and budget; manage project team activities.

5. Visionary Leadership skills: Ability to display passion and optimism; inspire respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

6. Strategic Thinking skills: Ability to develop strategies to achieve organizational goals; understand organization's strengths & weaknesses; adapt strategy to changing conditions.

7. Safety and Security skills: Ability to observe safety and security procedures; determines appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly.

PHYSICAL AND MENTAL CRITERIA:
Retain and comprehend information in order to: receive and follow instructions, read, interpret, compare and analyze data: research information in order to resolve problems; identify issues requiring further attention, corrections and/or make recommendations, then take preventive actions; process facts and apply judgments; communicate with others to provide or obtain information. Demonstrate adaptability and flexibility to changing priorities, deadlines, demands and assignments while maintaining cohesive and harmonious working relationships. Establish and maintain collaborative working relationships with others related to learning, problem solving, backup support and fostering team support. Perform repetitive key strokes to compile and prepare documents, reports and correspondence.

The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of responsibilities, duties and skills. Management retains the discretion to add or change the duties at any time.