Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID: Qualified candidates must live within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.
HUB LOCATIONS: Bloomington, IL; Dunwoody, GA; Richardson, TX; or Tempe, AZ 

SPONSORSHIP:  Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Grow Your Skills, Grow Your Potential


Responsibilities

Are you passionate about driving innovation and creating exceptional experiences with cutting-edge cloud technology? We are seeking an entry-level Software Engineer to join the Agent & Contact Center Service Experience (ACCSE) team within the Agency, Marketing & Contact Center (AMCC) tower of Enterprise Technology. We drive the technical direction and outcome delivery of integrated, omni-channel contact flows that automate tasks and when needed connects agents and agent team members to the appropriate support resources to service their customers. The ideal candidates will have proven experience with AWS, including software delivery, solution design, and deployment, and bring an innovative mindset to the role.

As a Software Engineer, you can expect to:

• Participate in sprint planning, provide work estimates, and own development stories from inception through delivery.
• Technical delivery and solution design for Amazon Connect (Hercules) contact center flows (voice, chat, text/SMS)
• Create automated solutions on AWS that are leveraged across multiple channels
• Could include delivering user interfaces/journeys leveraging Angular framework
• Direct the development of generative AI solutions related to contact optimization (right channeling), intent determination, and Retrieval-Augmented Generation
• Apply advanced software engineering skills to design, build, and maintain full-stack applications.
• Apply agile software development best practices including continuous delivery, code reviews, source control, and automated testing.
• Triage and resolve complex technical issues, staying current with technology trends and applying best practices in software and data design.
• Influence product vision and technical direction; promote collaboration, engagement, and knowledge-sharing within the product suite and larger ET community.
• Lead efforts in troubleshooting, performance optimization, and risk mitigation to ensure high availability and quality.
• Foster a culture of innovation, continuous improvement, and quality across the software lifecycle.
• Produce clear documentation to support deployment, maintenance, and business teams.
• Manage multiple efforts spanning several business areas, always with an emphasis on exceptional user experience and enterprise collaboration.

Qualifications

• Possesses a proven experience and proficiency in cloud computing technologies; namely:
• Contact Center & Conversational AI: Amazon Connect, Lex, Polly
• Serverless & API Development/Utilization: AWS Lambda, API Gateway, REST API’s
• Data Management & Security: DynamoDB, S3, IAM
• Infrastructure as Code: Terraform
• DevOps Practices: Git, GitOps, CI/CD, Pipelines
• Monitoring & Visualization: CloudWatch, Dynatrace
• Notification & Messaging Services: SNS, SES
• Programming Languages: Python, JavaScript, Node.js, JSON
• Demonstrates strong consulting and problem-solving skills
• Drives initiatives with a strong focus on achieving measurable outcomes.
• Champions the use of Generative AI (e.g., Co-Pilot) in daily development workflows (coding, documentation, testing, and ideation).
• Excellent communication skills, with the ability to influence and collaborate across teams and business areas.
• Embraces change, adjusts easily to new challenges, and maintains a focus on excellence in outcome delivery.
• Demonstrated ability to work with and/or lead offshore resources is a plus.

Ready for an exciting, rewarding software engineering experience? Apply today!

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $80,600 - $100,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!