Online Travel Coordinator

ExploreMore with Fran

Posted 6 days ago

Full Time

Boston, Massachusetts

Fully Remote

Smart Summary

The Online Travel Coordinator assists clients with planning and organizing travel arrangements including flights, hotels, and cruises. They are responsible for researching destinations, preparing detailed itineraries, and coordinating with vendors to ensure client satisfaction.

We are looking for a detail-oriented Online Travel Coordinator with excellent communication and customer service skills. Basic computer skills, strong organizational abilities, and the ability to manage multiple tasks are essential. Previous experience in customer service, hospitality, or administrative roles is a plus.

Must Have Skills for ATS

Travel planning

Customer service

Itinerary coordination

Communication

Attention to detail

Organizational skills

Microsoft Office

Google Workspace

Time management

Research

Booking management

Job Description

We are seeking a motivated and detail-oriented Online Travel Coordinator to join our growing team. In this role, you will assist clients with planning and organizing their travel arrangements, including flights, hotels, cruises, and activities. You’ll research destinations, prepare travel quotes, and coordinate itineraries to ensure a smooth and enjoyable experience from start to finish. This position is ideal for someone who enjoys organization, customer service, and helping others explore the world—right from their own home office.

Key Responsibilities:

  • Research and recommend travel options tailored to client needs and preferences
  • Prepare quotes, proposals, and detailed itineraries for client approval
  • Communicate with clients to gather details and provide exceptional service
  • Coordinate with vendors and suppliers to confirm bookings and arrangements
  • Maintain accurate records of client communications and booking details
  • Provide professional and timely assistance to ensure client satisfaction
  • Excellent communication and customer service skills
  • Strong attention to detail and organizational abilities
  • Proficiency with basic computer skills (email, web browsing, Microsoft Office or Google Workspace)
  • Ability to manage multiple tasks and meet deadlines
  • Reliable internet connection and a quiet workspace
  • Previous experience in customer service, hospitality, or administrative roles is a plus but not required
  • Flexible remote work schedule
  • Supportive and collaborative team environment
  • Opportunities for career growth within the travel and hospitality industry
  • Access to exclusive travel discounts and perks after meeting eligibility requirements
  • A rewarding opportunity to help clients create memorable travel experiences

ExploreMore with Fran

ExploreMore with Fran is a CLIA-accredited and IATAN-certified travel agency dedicated to crafting unforgettable travel experiences while also mentoring aspiring travel professionals. From custom vacations and luxury getaways to cruises and group adventures, we offer expert planning backed by trusted industry credentials. Beyond travel planning, we empower others to explore a rewarding career in the travel industry through guidance, training, and real-world support.

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