Camelview - Team Leader

Harkins Theatres

Posted 3 months ago

Full Time

Scottsdale, Arizona

In Person

Smart Summary

Responsibilities

The Team Leader is responsible for training, mentoring, and leading team members to ensure the delivery of an excellent moviegoing experience. They also oversee daily operations, maintain facility cleanliness, and handle guest concerns.

Qualifications

Harkins Theatres is looking for a Team Leader with at least 3 months of experience in guest services, retail, hospitality, or a restaurant environment. Candidates should be at least 16 years old and able to communicate effectively in English, work independently or as part of a team, and have availability during evenings, weekends, holidays, and summer months.

Job Description

We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.  
 
 

Responsibilities Include: 
As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience.

What You’ll Be Responsible For:

  • Organizing and maintaining daily plan to ensure team is performing at best capacity.
  • Coordinate rest and meal breaks.
  • Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
  • Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
  • Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
  • Handles minor guest disturbances and concerns, including product exchanges. 


Requirements:

  • Are at least 16 years of age
  • 3+ months of guest services, retail, hospitality, or restaurant experience. 
  • Effectively communicate, read/write in English
  • Are able to work independently or with a team
  • Have work availability during our busiest times:
    • Evenings
    • Weekends
    • Holidays
    • Summer months

Harkins Theatres is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

We thank all applicants in advance for their interest in this position, however only those selected for an interview will be contacted.   

By applying to work for Harkins Theatres you agree to our Workplace Privacy Policy, available here

 

Harkins Theatres

Celebrating 90 years of Ultimate Moviegoing®, Harkins Theatres is the premier movie exhibitor of the Western U.S. and the largest family owned theatre chain in the country. Founded by showman, inventor and community leader Dwight “Red” Harkins in 1933, Harkins Theatres operates 500 screens and is renowned for its commitment and passion for providing the Ultimate Moviegoing® experience. Harkins Theatres is known as a trailblazer for advancements in the motion picture exhibition industry with amenities such as: the Ciné Capri, CINÉ 1, CINÉ 1 XL, pristine state-of-the-art digital projection and sound, curved wall-to-wall screens, Ultimate Lounger® leather reclining seats, plush Ultimate Rocker® loveseats, Loyalty Cups, Ciné Bar and an expanded selection of gourmet concessions.
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