Title Service Representative

RBGlobal

Posted 3 months ago

Full Time

Carmel, Indiana

In Person

Smart Summary

Responsibilities

The Title Service Representative is responsible for securing and compiling all necessary documentation to facilitate vehicle title ownership transfers. They also manage customer communications, resolve discrepancies, and ensure compliance with state and buyer requirements.

Qualifications

This role requires strong communication and customer service skills to secure necessary vehicle title transfer documents. It involves communicating with customers, resolving discrepancies, answering calls, and ensuring compliance with state requirements. Attention to detail and problem-solving abilities are essential for success.

Job Description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems


IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.



As a global company, our corporate teams support billions of dollars in equipment sales every year.   
In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.  
Every day your work will make a difference in the way we run our business and the in the way customers interact with us.  

RBGlobal

Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results. Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance. As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more. Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
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