Customer Service Specialist

Precinmac

Posted 3 months ago

Full Time

Albany, Oregon

In Person

Smart Summary

Responsibilities

The specialist serves as the primary point of contact for customers, addressing inquiries and resolving complaints across multiple channels. They are also responsible for processing orders and maintaining accurate records of customer interactions.

Qualifications

We are looking for a customer service specialist with strong communication and problem-solving skills. The ideal candidate will have a high school diploma (or equivalent) and previous customer service experience. Proficiency in computer skills and the ability to quickly learn new software are also required.

Job Description

 

Job Summary:

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Supervisory Responsibilities:

None

Key Responsibilities:

  • Engage with customers via phone, email, online chat, or in person to provide support and product information
  • Process and enter customer orders for new or additional products and services
  • Address customer questions and concerns, escalating complex issues to the appropriate specialist or department
  • Ensure timely resolution of customer problems and inquiries
  • Maintain customer accounts and interaction records, documenting inquiries, complaints, and comments
  • Perform additional related duties as assigned

Required Skills & Qualifications:

  • Strong communication skills, including active listening
  • Service-oriented approach with the ability to resolve customer grievances
  • Proficiency in computer skills, with the ability to quickly learn new software

Education & Experience:

  • High school diploma or equivalent required
  • Previous customer service experience required

Physical Requirements:

  • Prolonged periods of sitting at a desk working on a computer
  • Ability to lift up to 15 pounds as needed

Viper Northwest provides an extensive benefits package, including:

  • Complete Health Benefits Package
  • 401k with Employer Match
  • Paid Time Off
  • Tuition Reimbursement Program
  • Annual Employee Activities
  • Recognition Programs

Affirmative Action/EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Precinmac provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Precinmac

Precinmac is a leading diversified manufacturer of high tolerance precision machined and fabricated components and assemblies. We formulate cost saving alternatives to current production and sourcing methods by offering a single source solution for precise, high-quality, flexible, and on-time manufacturing to top-tier customers globally. Our manufacturing capabilities enable execution of all complex, highly engineered designs. With 8 locations in the United States and Canada we are your ideal single-source solution for close tolerance fabrication, machining & finishing of alloy, specialty alloy, and composite materials. We have a history of delivering value to our customers through our engineering expertise, lean manufacturing techniques, and unparalleled quality. All of our facilities are ISO 9001:2015 and AS9100D certified.
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