Account Retention Specialists - Collections & Customer Solutions

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MAJIK Rent To Own

Posted 3 months ago

Full Time

Manheim Township, Pennsylvania

In Person

Smart Summary

Responsibilities

The Account Retention Specialist manages customer accounts by proactively analyzing activity and determining solutions to keep them current. They are responsible for processing payments, conducting field visits, and resolving customer concerns while maintaining accurate records.

Qualifications

Job Description

Description

4x Best Places to Work in PA (2022–2025)

Looking for more than just a job?

At Majik, you’ll build real relationships, earn bonuses, and grow your career.

No rent-to-own experience? No problem — we train you.

Who We Are

We Serve Others

We Do What It Takes

We Own It

We’re passionate about helping employees grow and delivering great customer experiences!

Pay + Perks

  • $16–$18/hour + Monthly Profit-Sharing Bonus (performance-based)
  • 3 Weeks PTO + Paid Holidays
  • 401(k) with Company Match (up to 6%)
  • Low-cost Medical, Dental, Vision
  • Employee Discounts + Loyalty Rewards
  • Career Advancement Opportunities (we promote from within)
  • Weekly Pay
  • Bilingual candidates may earn additional pay

What You’ll Do

  • Own customer accounts and work proactively to keep them current
  • Analyze account activity and determine appropriate solutions
  • Communicate with customers, references, and landlords
  • Collect and process payments accurately (in-store and field)
  • Maintain accurate documentation and account records
  • Manage field visits professionally and efficiently
  • Resolve customer concerns while protecting company standards
  • Meet and exceed performance goals related to collections and retention

Requirements

What We’re Looking For

  • High school diploma or GED
  • 1+ year of experience in collections, retail, or customer-focused roles preferred
  • Strong communication and conflict resolution skills
  • Highly organized with attention to detail
  • Self-motivated, accountable, and results-driven
  • Comfortable using systems to manage accounts
  • Valid driver’s license with insurable driving record
  • Willingness to travel locally for customer visits
  • Ability to lift up to 25 lbs (with assistance for heavier items)

Schedule

Full-time (40 hours/week), 5-day workweek

Monday–Friday: 10am–7pm, Saturday: 10am–6pm (required), Sunday: Closed

Schedules may vary based on business needs

Additional Information

Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law.


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MAJIK Rent To Own

Majik Rent To Own is a retail company based out of 3849 Union Deposit Rd, Harrisburg, Pennsylvania, United States. MAJIK Enterprises is a family owned company, based in Lancaster PA and founded in 1984 as a video rental company – renting VHS and Betamax videos and VCRs. The company founder, Dave Fisher, wanted to make life easier for customers so rather than having customers renting a big, heavy, VCR every weekend with nothing to show for it, he instituted a $10/week VCR rent-to-own program allowing the customers to keep the VCRs in their homes, all week long, for half the cost of a weekend rental. And, best of all, each rental payment reduced the purchase price of the VCR should they want to buy it. This true story of helping our customers forms the basis of MAJIK today. In each of our 13 store locations throughout central PA, our company operates on the principal of helping people (employees, customers and the community at large), providing quality merchandise with flexible payment options and no long-term obligations with free delivery, setup, and pick-up if needed. For those with no credit, or poor credit, we have a quick, easy approval process.
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