Description

Patient Service Representative - Registration

We are seeking a dedicated and compassionate Patient Services Representative to join our healthcare team. This vital role involves ensuring a positive experience for patients from the moment they contact our facility through their visit and follow-up care. If you are organized, empathetic, and committed to providing excellent customer service, we encourage you to apply.

Key Responsibilities:

- Greet patients warmly and assist them with check-in and check-out procedures

- Collect and verify patient information, insurance details, and medical histories

- Respond to patient inquiries via phone, email, or in person, providing accurate information and support

- Coordinate with medical staff to ensure smooth patient flow and timely care delivery

- Maintain accurate and confidential patient records in compliance with privacy regulations

- Assist with billing and payment processing as needed

- Support patient education and provide guidance on healthcare services and procedures

Join our team and be part of a supportive, patient-centered organization committed to delivering exceptional healthcare experiences. We offer opportunities for growth, ongoing training, and a collaborative work environment dedicated to making a difference in patients' lives.

Requirements

- High school diploma or equivalent; additional healthcare or administrative training preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency in electronic health records (EHR) systems and Microsoft Office Suite

- Ability to handle sensitive information with confidentiality and professionalism

- Compassionate attitude and strong customer service orientation

- Ability to work effectively in a fast-paced healthcare environment

Orthopedic Institute (OI), nationally recognized, award-winning, and one of the most highly respected independent physician groups specializing in orthopedics and sports medicine in the Midwest has been transforming lives through extraordinary orthopedic care for nearly 50 years. Through empowering the private practice model, OI delivers the most efficient, compassionate, and highest-quality care to the communities it serves. COMPREHENSIVE CARE – We provide state-of-the-art holistic care for musculoskeletal (commonly called ‘orthopedic’ or ‘joint and spine’) pain management and injuries. Bringing world-class training and treatment options for fractures, joint injuries, arthritis, and spine problems. We help patients get relief and recover faster with our unique personalized approach to physical and occupational therapy. AWARD-WINNING - Orthopedic Institute is proud to have 15 surgeons recognized in 2020 by Wellmark® Blue Cross® and Blue Shield® as Blue Distinction® Center+ physicians in Spine Surgery and Knee and Hip Replacement. Orthopedic Institute has more physicians receiving this distinction than any other provider in South Dakota. WORLD-CLASS TEAM - Our 200+ member, 17 physician team, embodies our core values of excellence, teamwork, compassion, innovation, and wellness. CONVENIENT LOCATIONS - We have a central office on the Avera McKennan Health main campus in Sioux Falls, SD, clinics located in Yankton and Brookings, and 15 additional outreach locations throughout South Dakota, Minnesota, and Iowa, Orthopedic Institute has a place close to you. We partner with referring doctors across the Midwest to provide exceptional orthopedic care, when and where you need it. EXCEPTIONAL PATIENT EXPERIENCES – Recognized locally as a The Local Best - Sioux Falls winner, our passion provides an unparalleled patient experience during every visit, every treatment.

Copy of Patient Service Representative

Copy of Patient Service Representative

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