Description

Purpose

Drive revenue growth by converting inbound inquiries and generating outbound sales, while delivering a high-quality customer experience and accurately translating customer needs into scheduled services.

Key Contributions

• Execute inbound and outbound sales activities to grow the customer base and increase revenue.
• Build long-term, trust-based relationships with customers through effective communication and service education.
• Accurately document customer needs, pricing, and service details to ensure seamless service delivery.
• Partner with operations and scheduling teams to ensure alignment between sales commitments and service execution.
• Support business growth through cross-selling services and maintaining high responsiveness to customer inquiries.

Success Metrics

• Achieve conversion rates aligned to sales targets (inbound and outbound).
• Maintain = 98% accuracy in customer data entry, scheduling, and sales documentation.
• Meet response time SLAs (e.g., inbound calls answered promptly, follow-ups completed within 24 hours).
• Achieve customer satisfaction benchmarks (= 90% positive feedback or equivalent).
• Maintain consistent productivity (e.g., call volume, sales closed, revenue generated per week/month)

Growth Impact

• Accelerates revenue growth by converting leads efficiently and maximizing customer lifetime value through cross-selling.
• Improves operational efficiency by ensuring accurate sales documentation and reducing service errors.
• Supports scalability by maintaining consistent sales processes and high-volume call handling.
• Strengthens customer retention by building trust and setting clear service expectations.

Capabilities & Strengths

• Customer-Centric Communication: Builds trust quickly, explains services clearly, and handles objections with confidence and professionalism.
• Problem-Solving & Judgment: Uses critical thinking and available resources to resolve customer needs and drive sales outcomes.
• Collaboration & Accountability: Works effectively with team members and operations partners while managing personal performance and workload.

Requirements

Required Qualifications

• High school diploma or equivalent.
• Ability to effectively communicate (verbal and written) and operate in a high-volume call environment.
• Basic proficiency with computer systems (e.g., Microsoft Word, Excel, CRM/scheduling tools).

Preferred Qualifications

• Prior inside sales or customer service experience.
• Experience in home services or pest control industry.
• Familiarity with scheduling systems, routing, or service-based sales environments.