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Customer Service Representative (Scheduler)

American Home Contractors

Posted 3 months ago

Full Time

, Virginia

In Person

Smart Summary

Responsibilities

The role involves managing high volumes of inbound and outbound calls to schedule appointments and maintain accurate customer records in the CRM. You will act as a central point of contact between customers and various internal departments to ensure efficient service delivery.

Qualifications

We are looking for a reliable, tech-savvy, and detail-oriented Customer Service Representative to handle a high volume of inbound and outbound calls, schedule appointments, and update the CRM system. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and is comfortable using various communication platforms. Previous experience in appointment setting or familiarity with CRM platforms like Zoho is a plus.

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Donation matching
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Job description

Customer Service Representative – Fast-Paced, High-Impact Role

Do you thrive in a fast-paced environment, helping people, and staying one step ahead?
American Home Contractors is on the hunt for a Customer Service Representative to join our growing, high-performing team. If you're organized, tech-savvy, and love being the go-to person, this could be your next big move.

Schedule: Monday–Friday, 8 hour shift plus a 30-minute meal and rest break.
Occasional Saturdays from 9:00 AM to 12:00 PM (rotation estimate is every fifth or sixth Saturday).

This is a full-time, in-office position. No remote work, this is an in-office postiion based in the Chantilly, Virginia office.

What You’ll Do:

  • Be the voice of our company: Handle a high volume of inbound calls, answer questions confidently, and schedule appointments with accuracy and care.
  • Drive the follow-through: Each CSR is expected to complete 150+ outbound calls per day once fully trained, no cold calling here, ever. These are warm calls to customers who’ve already contacted us.
  • Text in real-time: Use our Podium dashboard to communicate with customers quickly and professionally.
  • Keep the system clean: Update our CRM (Zoho) with precise notes and status changes. Mistakes here cause real issues.
  • Support every team: You’ll interact with nearly every department, acting as the glue between customers and the rest of the company.
Who We’re Looking For:

  • You’re reliable and punctual. Full stop. If you can't show up on time consistently, this won't be the right fit.
  • You’re proactive and focused. This is a high-output role. It’s not a place for multitasking on your phone or watching background distractions.
  • You thrive under pressure. You can juggle tasks and keep your cool in a fast-paced setting.
  • You love tech. You’re confident using systems like CRMs, scheduling tools, and communication platforms.
  • You’re detail-obsessed. Accuracy is a must in this role.
  • You’ve got people skills. Whether it's on the phone, over text, or in person, you make people feel heard and taken care of.
Bonus Points:

  • Experience in appointment setting or a similar call-heavy role
  • Familiarity with Zoho or similar CRM platforms
  • You get a genuine kick out of exceeding expectations
Why Join Us?

You’ll be part of a tight-knit team with room to grow fast. You’ll make a real impact from day one. And most importantly, you’ll never be bored.

Ready to rise to the challenge?
Send your resume and a quick note on why you’re the customer service star we’ve been searching for.

American Home Contractors

A locally owned and operated roofing contractor since 1986. Our company specializes in full roof replacements, and has completed thousands of projects throughout MD, VA, DC, and PA. If your home needs the safety and reliability of a professionally installed new roof, look no further than American Home Contractors for your roof replacement needs. Our factory-trained installers can typically complete a roof install for your home in just one day. We are certified by some of the biggest names in the business, which means we can pass along our savings and amazing warranty terms to our customers. We are proud to be a GAF Master Elite contractor with a recent induction into their prestigious Presidents Club. We are also a qualified 4 star Certainteed Shingle Master. Being certified by these and other companies allows us to provide some of the worlds best materials and warranties to our customers. We also have energy-efficient and energy producing roof packages available that will work for any home! When it comes to your homes roof replacement, put your mind at ease, and choose American Home Contractors.
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