Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina

Emanate Health

Posted 3 months ago

Full Time

West Covina, California

In Person

Smart Summary

Responsibilities

The scheduler is responsible for managing patient appointments at the clinic and providing documentation support. They also assist with communication enhancements and various activities to coordinate patient care.

Qualifications

We are looking for a Call Center Scheduler to schedule appointments and provide documentation support. Key requirements include a high school diploma (or equivalent), one year of experience with multi-line phone systems, and excellent customer service skills. Clinic experience and medical terminology knowledge are preferred.

Job Description

Current Emanate Health Employees - Please log into your Workday account to apply

Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.

On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.

Job Summary
To provide scheduling appointments at the appropriate clinics. This position also provides documentation support,
communications enhancements and other support activities in maintaining the coordination of patient care.

Job Requirements

a. Minimum Education Requirement :
High School Diploma or equivalent preferred. Bilingual in Spanish preferred.

b. Minimum Experience Requirement :
Minimum of one year experience with a multi-line telephone system. Customer service skills required for responding
appropriately to patients, families, physicians and agency staff. Ability to transcribe and relay accurate messages on a timely
basis. Knowledge of grammar usage, punctuation and style. Computer skills required. Clinic experience preferred. Medical
terminology preferred. Excellent customer service skills required.

c. Minimum License Requirement :

Delivering world-class health care one patient at a time.

Pay Range:

$21.00 - $31.50

Emanate Health

Emanate Health, www.emanatehealth.org, is the largest nonprofit health care provider serving the one million residents of the San Gabriel Valley in California. The system provides specialized care in Behavioral Health, Cancer, Cardiovascular, Emergency, Neuroscience and Stroke, Orthopedics, Sports Medicine, and Women’s Health. Its family includes Emanate Health Foothill Presbyterian in Glendora, Emanate Health Inter-Community in Covina, and Emanate Health Queen of the Valley in West Covina and Emanate Health Home Care in West Covina, as well as other clinics throughout the region. Year after year the health care system has been voted “Best Hospital” and “Best Place to Work” and our providers are consistently among the “Top Doctors” in Los Angeles County.
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