Collections Specialist

S

Southern Auto Finance Company, LLC

Posted 3 months ago

Full Time

Pompano Beach, Florida

In Person

Smart Summary

Responsibilities

The Collections Specialist will communicate with customers via phone to address auto finance account inquiries, resolve concerns, and assist with payment arrangements. They are responsible for documenting account activity accurately while maintaining a professional and empathetic demeanor.

Qualifications

SAFCO is looking for a Collections Specialist with a high school diploma and strong communication skills. This is an on-site, full-time position in Pompano Beach, Florida, with a rotating schedule including evenings and Saturdays. Bilingual candidates (Spanish or Portuguese) are highly encouraged to apply to help customers with their auto finance accounts.

Job Description

Start Your Career with SAFCO as a Collections Specialist!   Full-Time | On-Site | Pompano Beach, Florida | Rotating Schedule Including Evenings & Saturdays Applicants must live within a reasonable commuting distance of Pompano Beach, Florida.   At SAFCO, we believe a finance company should exist to help customers build a better tomorrow. For more than 30 years, we have worked with customers and dealer partners to provide fair and responsible auto financing solutions across the United States. We are seeking motivated individuals who enjoy helping people, solving problems, and building a long-term career in a professional environment.   As a Collections Specialist, you will speak directly with customers to answer questions, resolve concerns, and help them stay on track with their auto loans. Every conversation is an opportunity to help someone move toward a stronger financial future.   Important Work Requirements (Please Read Before Applying)
  • This position is 100% in-office at our headquarters in Pompano Beach, Florida. Remote or hybrid work is not available.
  • Candidates must be able to reliably commute to the office five days per week.
  • Because SAFCO serves customers in over 30 states, our Account Services team operates on a rotating schedule that includes evening hours. Employees rotate through the following shifts:
              • 8:30 a.m. – 5:30 p.m.
              • 11:00 a.m. – 7:00 p.m.
              • 12:00 p.m. – 9:00 p.m.   Team members also work every other Saturday.   What You Will Be Doing
  • Speaking with customers by phone regarding their auto finance accounts
  • Answering questions about payments, account status, and loan terms
  • Assisting customers with payments and payment arrangements
  • Helping customers resolve account concerns and bring accounts current
  • Communicating with empathy and professionalism during every interaction
  • Documenting account activity accurately in SAFCO systems
  • Working collaboratively with a supportive team environment
The most successful members of our team are individuals who take pride in helping customers find solutions, even when conversations can be challenging.   Minimum Qualifications
  • High school diploma or equivalent
  • Strong communication and listening skills
  • Professional phone presence
  • Basic computer and data entry skills
  • Reliable attendance and punctuality
  • Ability to remain positive and solutions-focused in a structured, high-volume call environment
  • Bilingual candidates (Spanish or Portuguese) are strongly encouraged to apply.
Why Work at SAFCO
  • Paid Training – No industry experience required
  • Career Growth – We strongly believe in promoting from within
  • Comprehensive Benefits – Medical, dental, vision, and 401(k)
  • Structured professional office environment at our Pompano Beach headquarters
  • Supportive Culture – A team that works together to help customers succeed
  SAFCO has been serving customers and dealer partners for more than 30 years. Many members of our leadership and operations teams began their careers in entry-level roles at the company and have grown with us over time.   Our next training class begins soon. Apply today to start building your career with SAFCO. SAFCO is an Equal Opportunity Employer and maintains a drug-free workplace.

S

Southern Auto Finance Company, LLC

Drive your career forward at SAFCO, an industry-leading auto finance company with the power to see creditworthiness where others don’t. Our company specializes in auto financing for first-time buyers, people who want to rebuild their credit, and those with hard to verify income, like the self-employed. For SAFCO, a person’s credit score is just the beginning of a highly advanced, A.I.-driven process of determining their ability to pay back a loan. We use deep machine learning and three decades of underwriting experience to look beyond a person’s FICO score to find important details and combination of factors that reveal a much more complete credit picture of an applicant in need of auto financing. We evaluate factors such as time on the job, their monthly cash flow, their employment history, earning potential, phone bills, and multiple elements of additional data points to identify creditworthiness. As a result, we’re able to provide financing for more buyers. Once approved, our customers have the opportunity to establish and improve their credit with each on-time payment. They also have access to our friendly, solution-oriented Credit Advisors and free, educational resources to help every step of the way. Repeat business is not our goal. Instead, we want our customers to be in a better position when they leave us than when we met, so they can enjoy all the benefits of their efforts, like traditional financing on their next vehicle. We’re always looking for energetic people who share our commitment to inspire others by doing our best; being friendly and eager to help; and making a difference for our customers, dealer partners, and communities we call home. To explore job openings at SAFCO and apply, visit GoSAFCO.com/explore-careers-apply/. Important Notice for SAFCO Job Applicants We value your interest in joining our team at SAFCO. To ensure a safe and secure application process, we would like to advise all prospective applicants to respond only to recruitm
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