Description

The propane dispatch is responsible for routing and scheduling propane deliveries and service work for customers in a timely and efficient manner. He/she is also part of the office operations team and will provide support in the office as needed.

Responsibilities:

• Route drivers and service techs for optimum service and cost value
• Take any required fuel or propane orders
• Understand and communicate pricing and programs to customers or potential customers
• Address customer complaints or problems
• Take messages for and communicate with drivers on a timely basis

Requirements

Skills, Knowledge and Abilities:

• Knowledge of energy products
• Ability to operate office equipment
• Ability to operate computer and computer software
• Ability to create letters, documents and send e-mail through use od appropriate software
• Ability to communicate effectively with a wide variety of individuals
• Ability to follow established processes
• Ability to handle multiple tasks
• Ability to problem solve effectively

Education:

• High school degree required, college degree preferred

Physical Requirements:

• Able to sit, bend and reach overhead as part of daily office activities
• Able to reach, pull and lift 30+lbs
• Able to read documents with fine print
• Able to use a keyboard
• Able to hear effectively on the phone

This job description is not inclusive of all duties and responsibilities of this role. Duties and responsibilities may be added and deleted based on business needs and may be changed when business dictates.