Front Desk Team Member
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DoubleTree Hotel & Suites Charleston Airport
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Front Desk Team Member
DoubleTree Hotel & Suites Charleston Airport
Posted 19 days ago
Full Time
North Charleston, South Carolina
In Person
Smart Summary
Responsibilities
The Front Desk Team Member serves as the primary point of contact for guests, managing check-ins, reservations, and inquiries. They are also responsible for administrative tasks such as handling payments, maintaining office records, and ensuring the lobby area remains organized.
Qualifications
We are seeking a motivated and customer-service oriented Front Desk Team Member. The role involves providing exceptional customer service as the first point of contact, registering guests, answering phones, and managing reservations. Key skills include excellent customer service, a friendly demeanor, and the ability to handle transactions accurately.
Job Description
Description
We are looking for a motivated and customer-service oriented Front Desk Team Member to join our organization. As a Front Desk Team Member, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!
Job Responsibilities
- Greet visitors and provide them with superior customer service
- Answer incoming calls and take messages
- Maintain a neat and organized front desk area
- Schedule appointments for customers
- Collect payments from customers
- Issue visitor passes and maintain visitor log
- Update customer information in the system
- Assist in answering customers’ inquiries
- Provide general administrative and clerical support
- Monitor office supplies and order new items
- Ensure compliance with all applicable regulations and laws
- Assist with other duties as assigned
Requirements
- Provide excellent customer service to all guests
- Greet guests in a friendly and professional manner
- Register guests and assign rooms
- Answer inquiries regarding hotel services and registration procedures
- Handle cash, credit, or debit card transactions with accuracy
- Sort, organize, and distribute mail, messages, and packages
- Answer incoming calls and direct them to the appropriate departments
- Keep records of room availability, rates, and occupied rooms
- Maintain the cleanliness of the lobby area and front desk
- Balance the daily transactions and complete the daily reports
- Ensure the accuracy of guest bills and provide customer service during check-out
- Perform other duties as assigned
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DoubleTree Hotel & Suites Charleston Airport
Whether traveling for business or leisure, DoubleTree Charleston Airport provides stylish accommodations with upgraded amenities. You will be able to relax in one of our 149 beautifully designed rooms and suites. The design cues hail from past and present decades, with a subtle theme focusing on the golden era of aeronautics. Host an important business meeting, reception or holiday party at this Charleston, SC hotel with 5,000 sq. ft. of meeting and banquet space that can be configured for any size group. Let our professional staff help organize your event.
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